Job Description
OVERALL PURPOSE
You will fulfil a critical role in the delivery of SP Index’s unique Online Vetting service.
The main purpose will be to:
- Operate SP Index unique software applications
- Identify an individual’s online information from social media, professional media and other online apps and websites
- Accurately capture certain online information into SP Index systems as directed
KEY FEATURES
- Home working (technology provided by Company)
- Permanent role
- 19.5hrs per week guaranteed contract (additional hours possible)
- Pension
- Other package benefits
- Working within a highly skilled, friendly, supportive team
KEY RESPONSIBILITIES
- Maintain confidentiality at the highest level and at all times.
- Carry out on-line research and investigations as directed.
- Use our software and other means to match online information to individual profiles.
- Capture results of research into SP Index systems in a quick and accurate manner.
- Create awareness of the company’s brand, especially in online space.
- Communicate effectively within our team to build and develop relationships.
- Support the team to achieve overall company goals and objectives.
- Maintain and update company databases as required.
- Record processing / working time using the company designated system.
BE PROFESSIONAL
- Be supportive and mindful at all times of SP Index’s goal to achieve highest quality research and customer satisfaction.
- Present oneself professionally and in line with the brand image and company guidelines, especially online.
- Participate fully in all aspects of company training programmes.
- Be perceptive of external and internal customer needs.
- Listen to and show enthusiasm for the product and brand.
- Work efficiently and at pace in a dynamic and creative manner.
TEAM WORK AND TRAINING
- Actively participate in staff training and feedback sessions.
- Encourage open involvement and contribution to team meetings.
- Communicate effectively with colleagues, management, suppliers, stakeholders and customers.
- Take ownership for self-development of all tasks and responsibilities.
- Actively lead and/or contribute to projects and initiatives as required by the business.
- Seek to actively identify development needs and opportunities.
SECURITY/HEALTH & SAFETY
- Ensure that all relevant Health and Safety legislation is adhered to.
- Demonstrate the necessary working practices of administration procedures.
- Comply with any customer privacy and / or data security requirements and policies.
KNOWLEDGE, SKILLS AND EXPERIENCE
Mandatory:
- Strong technical skills, especially navigating Social and Professional Media, Apps and websites.
- Awareness & appreciation of customer requirements & expectations.
- Ability to work efficiently and flexibly.
- Capability to work from home in a compliant and professional environment.
- Excellent verbal and written communication skills.
- Customer focused.
- A team player.
- Comfortable working with people at multiple levels of the organisation.
- A strong sense of task and ownership.
Preferred (not essential):
- Problem-solving capability.
- Calm, robust and confident.
- Able to display discretion when required.
- Organised and able to multi-task.
- Languages (other than English).
PERSONAL QUALITIES
- Able to maintain confidentiality at all times
- Creative thinker
- Adaptive working style
- Professionalism
- Positivity
- Trustworthy
- Honest
- Observant
- Practical
- Resourceful
- Won’t give up easily
Job Types: Part-time, Permanent
Part-time hours: 19.5 per week
Salary: £10.50 per hour
Benefits:
- Company pension
- Gym membership
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
Education:
- A-Level or equivalent (preferred)
Work Location: Remote
Reference ID: 011122SIE