Job Description
About us
Hammond Electronics Ltd, based in Basingstoke, UK, handles the UK and European activites of Hammond Manufacturing Co. Ltd, based in Ontario, Canada. (see www.hammfg.com). Hammond Manufacturing is a leading worldwide manufacturer of Electrical & Electronic Enclosures, 19" Rack Equipment and Transformers for use in the electronics and other industries.
We currently have an opening for a full-time Office Administrator who is highly organized, detail-oriented and has strong communication skills. This is an excellent opportunity for a person who is friendly, motivated and enjoys working in a fast-paced office environment. The ideal candidate will have strong experience in an office setting and understand the importance of keeping a clean work space.
Function:
Reporting to the Operations Manager, to provide admin assistance to the Basingstoke Sales Desk, Distributors and Customers in the UK and Europe.
Job Description:
Role Objectives:
- Reporting to the Operations Manager.
- Role is based in Customer Service Department.
- Responsible for the processing of the external customer orders / shipments, and general enquiries, on a daily basis. General enquiries would include stock checks and basic pricing. Will be expected to communicate these processes effectively.
- Receive all phone calls into the office and distribute where necessary.
- Assist with the completion of customer shipping pallet lists.
- Assist with the day to day filing of completed orders/shipping paperwork.
Major Responsibilities:
- All customer orders placed, to be entered onto the Adonix system before 1.00pm. All orders received after this time to be entered onto the system before end of day. All orders to be acknowledged, with accurate delivery dates, within 24 hours of receipt.
- Support direct sales with management of Proforma / Credit Card sales, from order receipt to shipment. Ensure payments are received quickly, and in turn, the shipment is sent by the acknowledged date.
- Receive all phone calls into the office and distribute where necessary.
- Handle all general customer enquiries quickly and efficiently e.g. stock enquiries, order queries, etc.
- Liaise with Warehouse Staff to ensure pick sheets are out in the Warehouse Trays and picked in time to meet agreed customer shipping dates.
- Control the shipping and costing of customer deliveries to ensure on time delivery with accurate costings.
Qualifications, Experience & Knowledge
* Basic Mathematics and English skills.
* Analytical and methodical.
* Knowledge of Microsoft Excel, Word.
* Previous Customer Service interaction.
Compentencies and Behaviours:
* Attention to detail.
* Ability to work on own.
* Effective written and verbal communicator.
* Well organized.
* Ability to prioritize tasks.
Job Type: Full-time
Salary: £20,000.00-£21,500.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
Ability to commute/relocate:
- Basingstoke: reliably commute or plan to relocate before starting work (required)
Work Location: One location