Job Description
Job description
Hotel Receptionist– Central Brighton location
The Place
The Old Ship is Brighton’s oldest hotel with some parts dating back to the 16th Century. As a Receptionist you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support the Head Chef and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be passionate about your working area and responsibilities, and working as part of a vibrant team to deliver the best Guest experience to our guests!
The Perks
- A competitive salary of £20,800.00
- A full time contract for 40 hours predominately
- Free meals on duty
- Uniform provided.
- Staff discounts
- Full company induction,training, and career progression
- Company Pension scheme
The Role
- Ensuring that all guests are appropriately attended to and that every phone call is handled in a courteous and professional manner.
- Checking guests in & out
- Taking reservations over the phone and making sure all guest s receive email confirmations promptly.
- Coordinating guests and colleagues during an emergency and have good knowledge of fire procedures
- To be fully aware of the Hotel’s Fire Safety procedures and Health and Safety regulations
- Ensuring that all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the maintenance and/or management.
- Dealing with complaints quickly and efficiently and find suitable solutions to any problems that may arise
- To liaise with guests and other departments, passing relevant information onto staff especially specific requirements or arrangements.
- Making sure that Company policy and the Vision are always followed
- Replying to guests’ email or telephone enquiries, such as group bookings promptly and efficiently when the person responsible is not available or busy with other activities.
- Ensuring every reservation has been either preauthorized, reported or cancelled in order to maximize revenue and occupancy.
- To take overall personal pride in appearance and work performance
- Create a warm and friendly environment for you and your colleagues
Job Types: Full-time, Permanent
Salary: £20,000.00-£20,800.00 per year
Benefits:
- Company pension
- Referral programme
Schedule:
Supplemental pay types:
Work Location: One location
Job Types: Full-time, Permanent
Salary: £20,000.00-£20,800.00 per year
Benefits:
- Company pension
- Free parking
- Referral programme
Schedule:
Supplemental pay types:
Work Location: One location