Job Description
We are currently recruiting for a Compliance Coordinator to administer and monitor the Facilities Management System, along with managing, resolving, and escalating issues, ensuring adherence to the contract KPIs and SLAs.
Job Description
As the Compliance Coordinator you will assist the Business Support Manager and Head of Technical in driving continuous improvement across all service lines on the contract by analysing data outputs from the FM system.
Key Responsibilities
- Providing a link between the Operations and Helpdesk team, being the main point of contact for all (subcontractor) task related issues
- Alignment of subcontractors for delivery of PPM activities including collation of reports and corrective actions
- Ensure PPM tasks are scheduled and completed on time and all subcontractor administrative actions are completed in a timely manner
- Contribute to improving customer support by actively responding to queries and handling complaints and compliments
- Chasing and closing tasks, ensuring we remain within SLA
- Work proactively to ensure escalated issues are managed professionally and in a timely manner
- Maintain a continued focus on process improvement, establishing best practise and sharing information with the wider team to ensure consistency
- Follow up with customers to identify areas of improvement
- Provide customer feedback to the appropriate internal teams
- Ensuring that major incidents are escalated and communicated appropriately to the relevant departmental head
Professional and personal competencies/qualifications
- GCSEs or equivalent
- Previous experience in a general administration role an advantage
- Experience working within the FM industry desirable
- Strong knowledge of Tririga or similar CAFM systems
- Excellent customer service skills
- Excellent work ethic
- Positive and professional attitude
- Proven background in a technical/administrative support role
- Previous experience within FM operations
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739
Job Types: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Work Location: Remote
Reference ID: 106587