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Kingswinford Medical Practice Logo

GP Receptionist/Patient Advisor

Id Job: 316a324

🏠 On-site
💼 Kingswinford Medical Practice
📍 Kingswinford, England
2 days ago
💰 9.9 GBP HOURLY

Job Description

About us

Kingswinford Medical Practice is a 5 partner GP practice based in Kingswinford with a patient population of approximately 8200 patients.

We are a friendly team who work hard to be recognised as one of the leading practices in Dudley.

Our reception team currently consists of 6 receptionists, we are looking to add to the team.

Job Summary

· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

· Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

· Undertake a variety of administrative duties to assist in the smooth running of the practice.

· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

· Undertake signposting of patients in the role of a ‘Care Navigator’ to other health and social care services as appropriate.

· Work strictly in accordance with the Practice protocols.

Operational responsibilities

· Liaise with doctors, patients, secondary care and other staff and outside agencies to resolve any queries or facilitate referrals.

· Effectively manage nominated areas of responsibility

· Carry out required tasks utilising the EMIS Web functionality

· Make suggestions for enhancing the quality of the services that the practice offers

· Filing and retrieving paperwork

· Committed to participate in all Practice training, as necessary.

Confidentiality:

Health & safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Contribution to the implementation of services:

The post-holder will:

· Have a working knowledge, and contribute to Surgery handbooks, internal policies and procedures.

· Leave the workstation area tidy and ready for incoming colleague with information on any unresolved queries.

· Be conversant with and implement the Health and Safety at Work Act, relevant employment law, The Data Protection Act 2018 and other legislation relative to the role.

· Be conversant with the CQC outcomes and ensure they are complied with.

· Undertake any relevant training as required relating to organisational standards and changes to software or systems.

· Develop harmonious and effective relationships across all practice teams and with patients.

· Undertake effective professional development as necessary to keep up to date with current requirements and in line with Practice policy.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Job Types: Part-time, Permanent
Part-time hours: 15-20 per week

Salary: £9.90 per hour

Benefits:

Schedule:

Work Location: In person

Application deadline: 17/02/2023


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