The Learning & Development (L&D) team at PwC has three main areas of focus:
Business Partnering: Working proactively with business stakeholders to establish and deliver their overall training strategy. This will include identifying strategic priorities and opportunity for efficiencies, considering tech-enablement of L&D offerings, making L&D more accessible and intuitive, and working closely with the wider L&D team to design and implement learning solutions with a strong business focus.
Learning Design: A creative team of design experts and authors, responsible for designing and creating all programme content which is available for the business. This includes technical training to support their day to day roles, but also a wider breadth of professional skills training. They review the effectiveness of the training and also consider how new technologies can be adopted into our learning solutions.
Learning Experience: Aiming to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. Made up of Course Managers, Course Executives, Training Coordinators and Event Managers, the team lead on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.
About the Role
Responsible for the talent, development and coaching strategies for the firm, the Talent, Development & Coaching Centre of Excellence (TD&C CoE) partners with the business to deliver high quality development opportunities that enable both the firm’s strategic priorities and individual growth of our people. We are a team of well-connected people professionals who bring creativity, expertise and market insights and work with subject matter experts in our business to respond to the development needs of the firm.
The LoS and Firmwide Design Teams are creative teams of learning designers, responsible for understanding the needs of the business and designing and curating or creating LoS or Firmwide programme content. The aim is to develop the most impactful, innovative solutions to meet learner needs and deliver clear business outcomes, leveraging the latest technological innovations where this enhances learning effectiveness.
Design Consultants work as part of a Portfolio Strategy Leader’s (PSL) team, and will report into the aligned PSL. However, the Design Consultant may report into the Senior Design Consultant for programme delivery. Responsible for understanding the business objectives for a particular training need, they will work with business SMEs to translate these into key learning objectives and design highly effective learning interventions to meet these needs. This includes the use of learning design methodologies and innovation and insights (from the Innovation and Investments Hub) to author content, review content prepared by Design Senior Associates, and supporting the PSL and/or SDC with project management activity.
Key Responsibilities
Design and develop programmatic content via curation, in-house authoring and engagement of external suppliers, leveraging LoS specific and/or Firmwide knowledge and experience as appropriate.
Remain business-centred at all times, understanding their needs and keeping them in mind when taking actions and making decisions.
Consistently follow the processes set by the Innovation & Investments (I&I) Hub, in combination with content knowledge, to enable effective and efficient/ innovative learning design.
Review content written by Design Senior Associates and peers to maintain quality control of content, ensure learning objectives have been met, challenge learning efficacy and innovation and drive consistency.
Hold relevant business relationships that are integral to programmatic design such as content SMEs.
Work closely with the People Solutions Learning Experience team and Integrated Services - Event Delivery team to deliver a successful learning intervention.
Facilitate design workshops where applicable.
Lead the briefing/training of facilitators and hosts to equip them to be able to deliver learning content.
Support the PSL/SDC in ensuring appropriate evaluation metrics are put in place and analyse evaluation reporting at a programme level and consider the impact of this on future design iteration.
Consider appropriate diversity, inclusion and wellbeing; accessibility; external suppliers; and environmental and social impact when designing content.
Coach and supervise more junior designers to enhance team capability, quality of output and to promote knowledge sharing.
Contribute to the Innovation & Investment Communities of Practice to support collaboration and education and ensure the adoption of market insights and latest innovations.
Collaborate with the other Design Consultants across the Design Hub to ensure T&D activity is aligned across the CoE and share best practice.
Support the PSL/SDC in project management activity, where appropriate.
Be prepared to travel within the UK and abroad and support the delivery of programmes.
Requirements
An understanding of PwC’s service propositions, with a broad understanding of the firm’s strategy and priorities.
Passion for creating and delivering highly effective content.
Experience in the design, development and review of face-to-face and technology enabled learning solutions, showcasing innovation and creativity when approaching new challenges.
An understanding of digital learning solutions and Learning Technologies and how they can be used to add value and transform the way we learn.
Proven ability to engage and influence stakeholders, communicating confidently, clearly and effectively in verbal and written formats.
Ability to develop and build a wide range of relationships and work collaboratively as part of a wider team.
Ability to lead, coach and develop self and others in the pursuit of delivering a distinctive and sustainable L&D service to the firm.
Operate with a global and inclusive mind-set, demonstrating commercial acumen and an understanding of the firm’s business priorities.
Ability to adhere to project management disciplines to deliver on tasks and responsibilities on time and to budget, with designated resources.
Assimilate complex data and information objectively to inform recommendations.
Demonstrate resilience and delivery under pressure, in an ambiguous and changing landscape.
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