Job Description
We are looking for ''Dual Site'' Operational Manager
See where your journey can take you. We believe in seizing opportunities and making your own adventure. A world of opportunity pulls up with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you?
What we’re looking for
- Strong interpersonal skills
- Good people management ability
- At least two years of experience
- Excellent Opera & Marsha knowledge is essential
- Leader personality and passion for hospitality
What you’ll do
- Smile and maintain a positive atmosphere within the area
- Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel.
- Check the information board, daily event sheet, be up to date and informed about daily operations.
- Check with your immediate leader for additional information.
- Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments.
- Develop knowledge about frequent guests and their special requests and needs.
- Also be familiar with cultural differences in order to meet all different customer needs.
- Have Fidelio Opera and MARSHA skills.
- Be able to work according to budget; keep constant eye on staffing level and control costs as much as you can.
- Be familiar with all emergency plans and be able to act upon them.
- Have a good knowledge about the city and the environment.
- Report any unusual occurrences immediately to the AFOM and FOM.
- Have a thorough knowledge of TQM principles and empowerment.
- At all times strive to represent Hilton in the most professional, courteous manner. LIVING UP TO THE VALUES
- To successfully perform in this role, you must possess and display the following attitude, competencies, behaviors, and values at all times:
- Be positive, calm, and approachable across a wide range of challenging situations
- Make guests and their needs a primary focus
- Be enthusiastic about change
- Focused on the details
- Innovative and forward-thinking
- Focused on results and able to work under pressure
- Flexible and adaptable
- Highly self-motivated, confident, decisive, and able to work with limited supervision
- Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Be driven by the results. Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively acting and going beyond what is required.
- Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Axiom Hospitality’s core values
- Zeal to deliver
- Dare to change
- Conviction to trust
- Discipline to improve
Job Type: Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Schedule:
Supplemental pay types:
Work Location: One location