Job Description
We are delighted to be recruiting to our Non-Emergency Patient Transport Service covering numerous locations across Northamptonshire.
This is an ideal opportunity for individuals to join a service which is committed to delivering outstanding patient care across Northamptonshire and the East Midlands. If you are looking for a role that truly delivers job satisfaction and the opportunity to develop in an environment where the patient is at the centre of everything we do, then this role is for you.
On successful completion of the training, proposed start date of which will be the 9th January 2023, you will be required to provide high quality patient care and transportation to and from designated destinations as directed, maintain high standards of service delivery and ensure the safety and well-being of patients at all times. It is essential that you hold a full current manual driving license (including Categories A & E – old style license or Categories B new style license). Minor offences may be considered
With excellent communications skills, you must have 2 GCSE’s in one in English minimum Grade D or above, or an equivalent qualification in numeracy and literacy (level 1). Evidence of a caring approach in a work or personal environment is essential.
To provide high quality patient care and transportation to and from designated destinations as directed, maintaining high standards of service delivery and ensuring the safety and well-being of patients at all times.
Deliver excellent customer service and care to all healthcare professionals whilst carrying out duties.
The post-holder will provide a service to non-emergency patients that may include assisting patients to walk, carrying patients and administering first-aid.
We are particularly looking for individuals who: - Are truly committed to delivering excellent patient care - Have personal values that match those values of EMAS of, respect, integrity, teamwork, contribution and competence.
Are looking to join an employer who is committed to developing its’ workforce - Are looking to develop themselves - Have a desire to be the best they can possibly be You will be required to attend a full-time training course for four weeks.
To undertake journeys, transporting patients, health care professionals and escorts to and from specified locations as specified by the Trust to enable contractual requirements to be met.
To ensure the safety and well-being of patients at all times whilst in your care both on and off the vehicle and, when driving ambulance vehicles, to ensure that due consideration is given to other road users.
To ensure that patients are collected and returned home without any undue delay (and within contractual quality requirements) both within a period of duty and, as necessary, when working over-time after a period of duty.
Ensure that patients are always escorted and assisted at all times whilst in your care.
Complete dynamic risk assessments for moving patients safely and advise Control of any perceived problems, for example using carry chairs in confined spaces, on stairs, outside steps and uneven road surfaces.
Administer Oxygen as documented on the original booking, as required to the patient.
To ensure that all patients are secured into the Ambulance vehicle, e.g. seat belts fastened, wheelchairs correctly clamped.
To maintain the highest standards of conduct, customer care, and courtesy in dealing with patients whilst always maintaining their dignity and privacy.
To maintain the highest standards of customer care and conduct in dealing with members of the public and other Health Service staff, and, as a representative of the Trust, to seek to promote a high-quality professional service at all times.
Provide reassurance to patients whilst making their journey as comfortable and safe as possible and to be observant and knowledgeable to the fact that patients’ health can alter/deteriorate at any given time.
To comply at all times with Trust procedures and relevant legislation to ensure an effective service delivery and ensuring the health, safety and welfare of patients and colleagues.
To observe situations in relation to patient well-being and safeguarding – including their home environment – and notify any potential problems to Control and the appropriate officer or responsible medical carer.
To ensure the timely, accurate and legible completion of operational documentation.
To maintain close liaison with Control, advising of any changes to normal routine and procedure including re-planning journeys due to road conditions, adverse weather or patients not ready. Cancellation of bookings or changes in mobility status.
Ensure vehicle and equipment is wiped down between patients and adhere to all Trust Infection Prevention Control Procedures.
To maintain vehicles, equipment and premises to defined standards at all times. This will include ensuring that ambulance vehicles and equipment are in operational readiness (for example, re-fuelled), daily vehicle checks and that any defects are reported. It may also include assistance with house-keeping duties as and when required. Ensure the vehicle has the correct, working communication equipment (PDA), reporting any identified defects to line management and Control.
To report any hazardous or dangerous equipment, premises or practices to the appropriate line manager.
Report all near miss/incidents immediately through the Trust Incident Reporting Procedure.
To undertake training (which may be residential) as required to facilitate the provision of a high-quality service and then ensuring knowledge of equipment use and procedures is maintained
To adopt a flexible approach in response to operational needs regarding duties, base / location and hours of work.
To undertake any other appropriate duties as required.
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