Job Description
Job title: Entry level Channel Support Administrator
Based: Reading (Berkshire) Hybrid working (3 days in the office)
We are looking for new talent to join our Channel Support Administration team here in Reading and have an exciting opportunity for someone to provide a central point of contact for KDUK's channel partners and customers for all sales and service related activities.
PLEASE READ: We want to provide this opportunity to somebody who is eager and willing to learn new skills and competencies that will be provided to them in this role! This role will be ideal for someone who may want to start a new career, someone who has recently finished education or perhaps someone who wants a role change altogether and is really willing to learn and progress.
Responsibilities/Tasks (sales related)
- Processing customer purchase orders – prime stock including solutions – within company processing timelines - utilising Solutions Configurator to convert customer solutions orders providing support to key customers when required
- Releasing web orders within company processing timelines
- Liaising with Document Solutions Consultant Team regarding complex orders and statement of works
- Liaising with Problem Management regarding installation dates
- Liaising with Fulfilment and Service Delivery regarding solution requirements for Pre-Delivery Installation
- Liaising with Product Marketing regarding special pricing and ad hoc solutions
- Liaising with sales teams and customer contact to provide progress reviews
- Requesting breakdown of machines, via Service Operations Administration, to fulfil urgent spares orders
- Monitoring backorders – prime stock and spares – and managing customer expectations regarding availability
- Handling proof of delivery notes
- Liaising with KDE, EDC, RDC and DHL on delivery issues
- Ensuring that returns and credits are handled effectively
- Pricing and availability enquiries
- Processing RMAs
- Responding to customer specific requirements – e.g., ordering of PCT paper deflectors
- Providing telephone and administrative support to the sales teams
- Administering test drive programme
Responsibilities/Tasks (service related)
- Provide non-Incident Desk telephone support.
- Raise and progress internal purchase orders to bring in stock for a variety of Service purposes.
- Raise and progress sales orders to support a variety of Service activities
- Liaise with customers to ensure optimal service delivery
- Liaise with suppliers to ensure efficient provision of service
- Communicate with Supply Chain Management on issues affecting stock provision
- Enact stock transactions through inventory systems, according to service requirements and management instruction
- Maintain service records to enable reporting and KPI measurement as directed by management
- Liaise with other departments/divisions as appropriate to ensure optimal delivery of services
- Provide cover, as directed by management, for team absences, maintaining a flexible approach to prioritisation of responsibilities
- Update and progress Incidents using SMS and inventory systems to ensure enactment of service requirements to conclusion, within SLA
- Process Events using SMS and inventory systems from receipt to conclusion, and update relevant records as applicable
- Release dealer RMA’s using management and inventory systems
This person will have
- Strong attention to detail
- Excellent interpersonal skills
- Excellent oral and written communication skills
- First class organisational skills and the ability to prioritise a varied workload
What we can offer you
- Salary (Competitive)
- 25 days holiday (All statutory bank holidays relevant to regional country) - 1 extra day after 5 years. Part time employees is a pro rata equivalent.
- A new buying and selling holiday scheme
- Life Assurance (4 x base salary)
- Pension Scheme - A total contribution of8% - 5% Employer and 3% Employee.
- Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme
- Bike2Work Scheme - salary sacrifice scheme to purchase bikes at a discount
- Lifeworks - Access to discounts / perks
- EyeCare - Access to money off for glasses and sight test
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Casual dress
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
Ability to commute/relocate:
- READING: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in READING
Application deadline: 20/02/2023
Reference ID: Entry level CSA