Job Description
Join our team and we will work together to achieve your goals!
This is an exciting opportunity to come and join the team at the Award-Winning Idle Rocks Hotel and St Mawes hotel in St Mawes, Cornwall.
Would you love to work with our Food & Beverage Manager to achieve our aspirations? Our ideal candidate will be driven and ambitious.
As The Idle Rocks Hotel, Food & Beverage Assistant, you will be responsible for serving food and assisting with catering duties at the restaurant, buffets and events. The F&B Assistant duties are greeting and serving customers, providing detailed information on menus and multi-tasking various front-of-the-house.
Experience not essential, just a charming personality!
Responsibilities
- Deliver the highest standards of service to our guests consistently, in line with the SOP’s and brand philosophies.
- Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times.
- Support your colleagues but ensuring completion of individual and group tasks to the correct and highest standards.
- Ensure professional behaviour to all people associated with the business at all times including suppliers, and other businesses in the area particularly within the local community.
- Guest Service, Operation and Product.
- Ensure your own and the teams’ compliance with the SOP’s at all times, which will ensure the correct standards are being met for our guests.
- Work to the checklists providing in your department, understanding and supporting their importance to the structure of the operation.
- Ensure you are confident with your product knowledge, be interested, ask questions, be enthusiastic to learn more. This includes not only the menus and drinks lists but the hotel bedrooms, the local area and all other related subjects to the business.
- Be a team player – understand your colleagues role and tasks and how your action influence the rest of the operation.
- Adhere to the uniform standards at all times including high levels of personal hygiene.
Objective
- To support your colleagues to consistently deliver an unbeatable experience for all our guests.
- Make every customer to walk through the doors feel as if they are at home, we all have one main objective and that is
- To support your line manager to drive in revenue and equally to control costs within the F&B department to ensure an effective and profitable operation.
About you
- A relaxed willingness to respond to challenges with a “can do” attitude.
- A commitment to achieving the best possible solutions.
- Creative problem solver, and sees ‘problems’ as ‘opportunities’.
- Flexible approach – understanding that the hotel environment requires flexibility in terms of the role, always being guest focused and being willing to conduct tasks out with the F&B department should there be a business need to do so.
- Infectious personality, warm and welcoming by nature.
- Proactive individual who responds rather than reacts to the needs of the hotel and its guests.
- Strong team player – essential.
- Flexible approach to working hours.
- Smart appearance and professional manner.
- Must work well under pressure with ability to prioritise.
- Able to work on own initiative.
- Good sense of humour – essential.
The hotel will depend on a F&B Assistant who is 100% committed to the success of the whole hotel, not just F&B.
Benefits
We appreciate you, and we want you to feel happy to belong to this great family; therefore, we offer you many advantages.
- FREE FERRY travel if commuting from Falmouth.
- LIVE IN AVAILABLE (Limited Staff accommodation available).
- MONTHLY TIPS.
- Meals and drinks on duty.
- Generous Staff discount.
- Relais & Châteaux UK & Worldwide property discounts.
- Company Pension Plan (Nest).
- Life insurance.
- Friends and family rates.
- Free parking.
- TRAINING & DEVELOPMENT plans.
- CAREER PROGRESSION plans.
- SAILING lessons.
- Use of The Hidden Cinema.
- Flexible shift patterns.
- Enrolment in Hospitality Action Employee Assist program, offering support and advice for a range of topics 24/7
Contract
- Job Types: Full-time, Part-time, Permanent.
- Salary: £10.20 per hour + MONTHLY TIPS
- Holidays: 28 days per year.
- Schedule: Day shift, Monday to Friday, and weekend availability.
More information
- The Idle Rocks Hotel: https://idlerocks.com/
- St Mawes Hotel: https://www.stmaweshotel.com/
- Relais & Châteaux: https://www.relaischateaux.com/gb/
What are you waiting for? Join us and start a new path to success!
Job Types: Full-time, Permanent
Salary: £10.20 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental pay types:
Ability to commute/relocate:
- Truro, TR2 5AN: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location