We are looking for three ICT Systems Support Officers to support a customer focused software maintenance and support service for a variety of applications across the Council.
You will support customer focussed application support activities, including software upgrades, for in-house developed and third-party systems within the council.
Assist in the provision of any application support and system administration activities in accordance with the SLA.
Assist the Application and Integration Support Engineers in managing all associated Service Desk queues to ensure resolution of issues and problems in accordance with the SLA.
Assist testing services for new developments and major changes, as required by the Lead Application Support Engineer, Senior Systems Admin Officer and Applications Manager.
Advise customers, suppliers and partners on the effective use and operation of supported systems in accordance with the SLA.
Maintain all necessary system documentation to agreed standards.
Cross-train, when necessary, building skill sets in order to develop and support new and existing applications
Support the day-to-day administration of corporate systems
Support the planning and testing of new software releases
To be the first line support for service areas for all corporate systems administration
Support the provision of, or access to, training linked to corporate systems as instructed by the senior systems administrator
Scheduling and provision of reports/data
Carry out all duties with regard to the Council’s Equal Opportunities Policy and Health & Safety Regulations.
Any other duties as required by the ICT Lead Application Support Engineer.
Work in accordance with adopted standards, policies and Best Practice procedures.
Previous applicants need not apply
In return we offer you:
- Generous annual leave entitlement
- Generous local government pension scheme package
- Access to wider training and development qualifications
- Flexible working scheme
- Travel plan discounts
- Car Benefit Scheme from Tusker
- Access to CAREFIRST advice & counselling service
- Employee discount scheme for national and local retailers
- The Government has introduced new ways of supporting parents with childcare costs. Further details are available here: - https://www.childcarechoices.gov.uk/
Our organisation:
Medway is a unitary authority in the South East of England, made up of the towns of Strood, Rochester, Chatham, Gillingham and Rainham and more rural areas, including the Hoo Peninsula.
Situated in Kent in the South-East of England, the area has plenty of green spaces, excellent facilities and easy access to the national motorway and rail networks, facilitating superb transport links to London.
We provide all local Government services for a quarter of a million people, looking after education, environment, social care, housing, planning, business and much more - everything from frontline services such as rubbish collection and events like the Dickens Festival to work that goes on behind the scenes to ensure services in Medway run smoothly and cost effectively.
Working at Medway Council means that you get to be part of this journey working alongside talented, professional colleagues to drive forward change to transform the lives of our residents and the communities they live in.
If you would like to have an informal discussion with the recruiting manager, please call Nick Beauchamp on 01634 333913
Interviews are likely to be held virtually via Microsoft Teams. Full details on how this will work will be sent to you, if your application is successfully shortlisted.
Important Information-
Applicants must be able to demonstrate all essential requirements as listed in the job profile
Medway Council is committed to creating an inclusive work environment with a diverse workforce. All appropriately qualified candidates will receive consideration for employment without regard to gender, race, colour, ethnic or national origin, disability, marital status, family commitments, sexual orientation, age, HIV status, religious or political beliefs, social class or trade union activity or irrelevant spent conviction.
For further information please refer to the Medway information pack available as a download or to view online
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.
We reserve the right to close this vacancy at any time prior to the closing date.
Please be advised that we only accept online applications submitted through JobsGoPublic ATS
If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation/correspondence in different format such as braille or large print, please contact the Resourcing Team on 01634 332878.