Job description
A customer service mindset, effective communication and influencing skills are vital, along with an assertive, proactive and forward thinking approach. Supporting stakeholders, understanding their business priorities and strategy is key to building new advantages.
This is a highly regarded relationship role, demanding a well connected individual to engage in internal and external business activities. To meet demands, a high level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.
The role requires the ability to delegate transactional activities and leverage resources available to be a successful Executive Assistant and become an ambassador across the BSG community.
Multiple roles are available.
Description of the role:
- Regular engagement with stakeholders to discuss actions, priorities, expectations and future planning
- Provide full diary and inbox management with limited interaction, using knowledge and initiative to anticipate and resolve conflicts
- Draft replies to incoming internal and external correspondence
- Delegate transactional activity
- Event management, coordinate and organise events, conferences and large meetings
- Book travel, accommodation and compile detailed itineraries
- Host and entertain key client secretaries to leverage business opportunities
- Arrange and attend meetings, take minutes/notes and follow up actions
- Make visa applications
- Make bookings as appropriate
- Microsoft Office suite support to stakeholders
- Utilise CRM as a key business tool, including managing, updating, reporting and for research
- Ensure all filing systems and archive records are accurate and up to date
- Provide absence cover to team members
- Other adhoc duties as required
Role dimensions
3.1. Leadership & Management:
Influence, negotiate and manage conflicting demands
Build trust and strong networks
Seen as an ambassador for change, play an active part in achieving KBS vison
Advocate the use of internal venues and fine dining
Play an active role in driving cost savings e.g. through effective planning of travel
Continuously seek opportunities to embrace technologies which improve our ways of working and that drive efficiencies to day to day activities.
3.2. Stakeholder Interaction & challenges:
Be client focused, understand expectations and requirements of stakeholders
Ensure needs of both internal and external clients are met
Excellent interpersonal skills, demonstrate flexibility and resilience
Exercise confidentiality, discretion and personal sensitivity in all aspects of role
Ambassador for self-serve technology; role modelling the use of technology to support day-to-day tasks, as well as aiding stakeholders to embrace new technology-enabled ways of working
3.3. Impact, Risk, Accountability & Governance:
Drive customer service culture across KBS, embed customer centric behaviours
Build and maintain collaborative working relationships with all colleagues and clients
Complete all mandatory and risk training
Meet all deadlines during performance development cycle
Live the KPMG Values
The Person
Essential
- 5 GCSE's / O Levels or equivalent at grades A - C including Mathematics and English
Desirable
- An understanding of the business of KPMG, structure and organisation
4.2. Expertise / Technical role requirements
- Intermediate to advanced skills in Microsoft Word, PowerPoint, Excel and Outlook
- Ability to accurately audio and copy type
- Ability to minute / note take effectively
- A knowledge of internal technology and tools including SAP Concur, SAP Success factors, SAP Finance, CRM, MyPerformance and KPMG Filesite, Coupa, Skype, Teams, NowSpace, would be advantageous
4.3. Skills:
- Proactive and forward thinking
- Maintain client service mindset
- Effective communication skills
- Assertive
- Highly organised
- Ability to delegate transactional activity
- Technically fluent and embracer of all new and evolving technologies
KPMG's Commitment to Inclusion:
We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.
Intelligent Working:
While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.
We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.
Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.
Applying with a Disability:
KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.
Policy for Agencies:
KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies. Please click here to see our policy on agencies: Policy.