
Fraud Analyst, Fraud Prevention
Id Job: 316a314
Id Job: 316a314
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Fraud Analyst, Fraud Prevention
In this telephony role, you’ll deliver successful customer and business outcomes by processing, authorising and investigating all suspicious transactions. As well as this, you'll investigate queries accurately and raise them with relevant parties, escalating where appropriate.
You’ll also:
We’re looking for someone with a background in fraud and scams prevention, recoveries and financial crime operations, who has an interest in delivering excellent customer service, specifically when dealing with complex fraud prevention queries.
You’ll also need:
Your hours of work will be within the hours of 8 am – 8 pm, Monday to Sunday. We’ll discuss your hours in more detail with you during your interview stage.
We offer a hybrid way of working where you’ll be based in one of our local offices for a minimum of six days per month, with the rest of your time working from home. Working from home equipment will be provided.
The successful candidate will need to commit to up to seven weeks in-house training.
Interviews will be conducted from 28th February 2023 and we’ll be looking for you to start in May, however this can be flexible around your circumstances.
Minimum starting salary of £27,541 per year (pro rata for hours worked), and in addition, you’ll receive a contribution to help you save for retirement.
You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
You’ll have a generous holiday entitlement of 36 days. (Pro rata for hours worked) – you may be required to work bank holidays.
Visit our reward and benefits page for more information on the benefit packages we offer.
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.