Job Description
If you are someone who thrives on projecting a positive and friendly image to patients, in particular over the telephone, then we'd love to hear from you. We have opportunities within our team for Bank Admin/Receptionists to come and join us, working in our GP practices receiving, assisting and directing our patients to access the appropriate service or healthcare professional.
The role of a Bank Admin/Receptionist is a varied role due to the amount of areas that you could cover, with the main emphasis of this role currently being to provide additional support across the organisation in responding to incoming calls at peak times - typically between 08:00 to 12:00.
Duties include processing telephone requests for appointments, visits, prescription queries and other general enquiries; ensuring callers are directed to the appropriate healthcare professional and maintaining the practice's appointment systems accordingly.
To be successful in this role you will possess excellent interpersonal and IT skills and have relevant office/secretarial experience. You must have effective communication skills and be adaptable to meet the service needs.
Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.
Royal Primary Care is a business unit of Chesterfield Royal Hospital NHS Foundation Trust, and provides primary care services for over 50,000 patients across Derbyshire, aspiring to be an exceptional provider of family medicine dedicated to our patients and community. Being part of a larger organisation brings about many benefits. You’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health.
Please see the Job description and Person Specification in the attachments.
This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.