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Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

ROLE MISSION

We are looking for a Team Manager to join our Women RTW and Accessories team in Edinburgh Harvey Nichols on a full time, permanent basis.

Reporting directly to the Store Manager, you will manage a team of Client Advisors offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.

• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
• Participate in attracting, recruiting and onboarding a high performing team.

• Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs.
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
• Manage and resolve customer issues, delighting and retaining the client relationship.

• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
• Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
• Partner with the Store Manager and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.

• Proven experience in a managerial role within fashion retail, preferably luxury
• Proven ability to drive results, commercial awareness and business acumen
• Experience of clienteling and CRM
• Talent for managing, coaching and developing a team
• Passion for fashion luxury and product knowledge
• Fluency in English, any additional languages would be advantageous

Regular 2023-05-08 Full time Gucci Ltd.