Job Description
About the job
As Service Administrator you are responsible for the efficient operation of all Service Centre administration and coordination of their Service Engineers.
Main Responsibilities
- Dealing with customer queries/enquiries/instructions over the phone or email in a polite and efficient manner and resolving their enquiries
- Accurately escalate any queries or enquiries to the Service Supervisor or Service Manager as necessary but also to be confident in using your own initiative to deal with customers/branch personnel in the absence of management.
- Co-ordinate all relevant paperwork to enable the output of the service centre to be invoiced quickly and to ensure that customer accounts are settled as quickly as possible.
- Ensure all service centre records are maintained in a manner satisfactory for audit purposes.
- Ensure all necessary stocks of stationary are replenished as needed.
- Maximise co-operation between branch administration and service personnel therefore promoting an efficient and pleasant working environment.
- Co-ordinate the activities of a team of field service engineers to ensure maximum efficiency of resources that will satisfy the current and future customer base.
Our Ideal Candidate
- Consummate team player
- Great communication skills, both written, on the phone and face to face
- Positive ‘can do’ attitude
- Strong planning and organisational skills
- Ability to work to tight deadlines and manage conflicting priorities.
Required Experience
- Minimum of 3 years office administration experience
- Excellent knowledge of using computer systems to manage administration, including above average skills in Microsoft packages (Outlook, Word, Excel, Powerpoint)
- Project systems experience
- Experience of IFS and advantage, but not essential
About J&E Hall International
J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.
As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.
About the Business area
The Installation and service division of J & E Hall installs HVAC and refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover.
J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison’s and the Ministry of Defence. A third of our workforce are service engineers who work remotely from nine UK service centres on customer sites.
Pay & Benefits
We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:
- 26 days annual leave
- Defined pension contribution plan
- Life Assurance
- Company sick pay scheme
- Continued professional development, including study leave and financial support for role related qualifications
- Recruitment referral scheme
- Long service awards
- Eye care vouchers
- Salary Extras, including shopping, hotel and travel discounts
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- GLASGOW: reliably commute or plan to relocate before starting work (required)
Experience:
- Service Administration: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location