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Crisis24

Quality Manager

Id Job: 316a794

🏢 On-site
💼 Crisis24
📍 London, England
🕒 2 days ago
💰 30000 – 55000 GBP ANNUAL

Job Description

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Job Title: Quality Manager
Location: London Bridge or Bournemouth
Department: Medical Assistance
Reporting to: Head of Operations EMEA

About Crisis24

Crisis24, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, and has recently expanded its operations, with Medical Assistance added to our Integrated Risk Management portfolio of services. With a combined expertise covering 55 years we now offer the full spectrum of medical solutions from medical advice, 24/7 medical assistance and proactive case management, to medical evacuation and repatriation services through medical service solutions dedicated to customers – a truly combined medical and security risk management industry leader.

Summary of the Role

The Quality manager will ensure that the Quality strategy is aligned with the Quality Management System strategy as well as supporting the overall business needs. The role will manage all day-to-day quality activities for the assistance and claims team for our clients. This role will set the standard for the measurement of the customer experience – always seeking to drive continuous improvement through effective review and analysis of results, customer feedback, occurrences of non-conformance and audits.
Outputs of this analysis will include aligning people and quality assurance plans globally across all assistance centers to ensure best practice, whilst delivering on individual quality assurance projects and maintaining the business-as-usual activities. The Quality Manager will also contribute to the positive performance of the operational teams through regular analysis and review of policies, training and procedures and making recommendations for improvement.

Main Responsibilities:

Job Requirement (Skillset):
Skills & Competencies
Experience
Person Specification:
This person will be confident in their ability to design and deliver excellent Quality Management frameworks alongside measurement of the customer experience and driving improvements. They will be able to create and communicate their strategy to a variety of audiences with assurance to demonstrate the value it will generate to the business. They will be passionate and tenacious about Quality Management, and have a collaborative, thoughtful and considered approach. This person will be able to influence and persuade key stakeholders at senior level to move the Quality Management System forward.

Benefits:
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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