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Samuel Leeds LTD

Customer Service Manager

Id Job: 316a304

🏢 On-site
💼 Samuel Leeds LTD
📍 Hounslow, England
🕒 1 day ago
💰 36000 GBP ANNUAL

Job Description

Our company is looking to hire a diligent and effective Customer Service Manager to head up a small team.

While the bulk of your hours will be Monday - Friday 8 to 5, we are looking for someone who is able to be flexible as we do run 2 events on Saturday each month and have evening and weekend staff who may need to touch base / have cover arranged for them.

Your main priority will be first point of contact for all escalations within the customer service team, managing rotas, and ensuring the team is meeting their KPIS.

We pride ourselves on having the best customer service out there which does mean going the extra mile. 80% of our customer service is handled via email, as we do not have an active phone line. We use the Freshdesk system so experience on this is preferred.

Below is a rough job description, although the list is not exhaustive :

Benefits include hybrid working - we are remote for 3 weeks of the month, and then all attend a hotel in Heathrow for 4 days each month to work together as a team. Accommodation is provided for you if your commute is more than an hour.

Quarterly team buildings, social events and recognition awards are of high importance to us. We very much honour the idea that no job is too big or too small, and look for flexible, positive people with a good sense of humour. We always ask for solutions not problems!

Job Type: Full-time

Salary: £36,000.00 per year

Benefits:

Schedule:

Experience:

Work Location: Hybrid remote in Hounslow

Application deadline: 08/02/2023
Reference ID: CSM2023

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