Job Description
Administration Assistant, Nottingham
Permanent, Part Time (16 hours per week)
Location: Mansion Place, 2 Boston St, Nottingham NG1 1BG
Salary Range £12.00 per hour
Established in 2007, The Mansion Group are specialists in student accommodation and property investment funds. Our business model is simple and effective; we acquire, develop, refurbish, and manage to ANUK standards purpose- built student accommodation, priding ourselves on delivering a first-class service across the whole of the business. On a trajectory of growth, acquiring more properties it is an exciting time to join the Mansion team and be a part of our success. Working within the hospitality team, this is a permanent part time role to be based at property in Nottingham as Administration Assistant.
The key purpose of this role is to provide a professional service and office support, ensuring that The Mansion Group objectives are met at all times.
Key Tasks
1. To provide support to the Hospitality Manager
- Maintaining Mansion Students information systems including StuRents, SharePoint, Navision, hardcopy files, Excel spreadsheets, ensuring that customer data is accurate, secure and compliant with the Data Protection Act. Assist in preparation of reports, records and other administrative tasks including damage charges/deposits and rents.
- Assist in the collection of monies and daily banking procedures.
- Manage maintenance requests and arranging repairs ensuring the best use of resources available.
- Assist with pastoral and wellbeing duty of care for students.
- Provide a mail collection service to students, ensuring that all parcel deliveries are recorded and signed for by the students.
- Providing general reception services, including key management, and handling lock outs
- Provide cover out of hours as required.
2. To provide assistance in regard to the student letting cycle
- Assist the Hospitality Manager and Lettings Coordinators in the sales and lettings of rooms with a view to achieving maximum occupancy year on year by making sales calls, following up leads and converting them to bookings.
- Undertake accompanied property viewings and ensure flats/rooms being viewed are presented to a good standard.
- Liaise with head office with regard to a tenancy issue and to assist in the return of tenancy agreements
- Ensure all rooms are thoroughly checked after students have checked out and any relevant recharges to students are documented and details passed to Head Office
- Ensure all required inspections are carried out prior to students checking in and rooms are presented to the Mansion standard.
- Carry out routine inspections throughout the academic year logging any issues and any necessary charges are processed.
- To ensure we provide the best possible service to all customers including students, staff, and visitors.
3. To ensure all company policies are adhered to.
- Behave in accordance with the requirements of the company’s Health and Safety Policy
- Behave in accordance with the requirements of the Data Protection Act and current Data Protection Policy.
Experience
- UK based environment in similar role in a residential or multi occupied property.
Skills
- Good communication skills and professional appearance
- Ability to work late hours or weekend if necessary.
Attributes/Personal characteristics
- Desire to deliver and achieve high standards of service.
- The ability to work within and contribute to a team.
- Positive and enthusiastic
- The ability to stay calm under pressure.
In return for the above you will receive a competitive salary with 26 days holiday entitlement pro-rated for part time
(rising to 31 days with service) pension, life assurance and group income protection scheme. The role is supported by provision of role specific training providing an opportunity for skill development.
Due to the volume of applications, we receive, we are unable to respond to each application. Should you not hear from us within 4 weeks of application please assume you have not been shortlisted on this occasion.
Job Types: Part-time, Permanent
Part-time hours: 16 per week
Salary: £12.00 per hour
Schedule:
Work Location: One location