Company Overview:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview:
We pride ourselves on hiring bright, driven, enthusiastic people that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is a bright, vibrant, challenging environment that leaves you feeling like you’ve helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently in a Tier 2 IT environment. We want people for whom going “over and above” is second nature, who value the people behind the problems, and for whom technology is their passion. The IT Support Specialist will be responsible for the consistent delivery of exceptional IT support for one of our clients. Additional responsibilities will include laptop deployment, working through escalations, projects, and focus on raising the bar on quality of service.
How You Will Make An Impact:
- Provide technical support on incoming hardware/software issues and service requests.
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Ensure timely follow up and status updates until issue is resolved.
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Address high priority issues quickly and thoroughly.
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Provide direct support for Windows, Linux, and MacOS endpoints. Ensuring they are up-to-date and complaint with corporate IT standards.
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Assists in providing root cause analysis and resolutions to trending end user issues.
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Create and maintain internal KB documentations with an attention to detail.
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Ensure proper update to inventory and asset management system.
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On-call assignments required to expertly support our global 24/7 business operations.
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Perform related duties as assigned or requested
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Provide
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technical support on incoming hardware/software issues and service requests.
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Ensure timely follow up and status updates until issue is resolved.
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Address high priority issues quickly and thoroughly.
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Provide direct support for Windows, Linux, and MacOS endpoints. Ensuring they are up-to-date and complaint
What You Will Need To Succeed:
- 3+ years of on-site desktop support and customer service support experience
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1-2 years of hands-on Executive Level Support.
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Must have strong experience with Windows 7/10 and MacOS, especially in an enterprise environment.
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Experience with supporting mobile devices (iPhones, Android Smartphones and tablets) under MDM solution.
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Experience supporting cloud-based IT environment (Google Apps, Box, SAP, Okta …etc.).
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Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus …etc.).
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Experience supporting/troubleshooting in a SCCM and JAMF environment.
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Experience with enterprise ticketing systems (Service Now, Remedy, JIRA, Salesforce…etc.)
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Strong understanding of Active Directory user and Exchange mailbox administration.
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Hardware troubleshooting experience with Laptops, Desktop, and Network Printers.
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Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary.
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Strong sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment.
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Ability to analyze test results or error logs.
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Ability to comprehend the consequences of situations and take appropriate actions or escalate for timely resolution.
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Ability to work varying hours, including evenings, weekends, and holidays as required.
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Ability to move or lift heavy objects weighing up to 50 lbs.
Our Commitment to Diversity & Inclusion:
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
Job description is subject to change.