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The Force Contact, Crime and Operations Centre provides a critical service to the people of Greater Manchester. Each year, the branch deals with approximately two and a half million emergency and non-emergency calls, by responding to local and individual needs through our call handling and command and control service. By being professional and reassuring, our staff and officers deal with a whole spectrum of incidents and events, often making life critical decisions about how calls are responded to.
In this role you will assist in the gathering of Greater Manchester Police data including Forcewide and Nationally held information in respect of matters relating to Call Handling and Command and Control. You will advise the Senior Management Team as appropriate by submitting briefing papers, making recommendations and summarising report findings for management information. You will be required to produce statistical graphical information, questionnaires, memorandum, spread sheets, reports and letters via operation of a computer as well as visit stations, departments and Operational Communication Rooms in relation to research projects.
You will also be responsible for initiating and resolving enquiries and attending meetings as required on behalf of the Branch with other Divisions/Departments, Agencies and other Forces throughout the county on matters of Call Handling, Command and Control, Crime Recording, policies and procedures, giving appropriate advice and information.
The successful candidate should have a good general standard of education, detailed working knowledge of spreadsheets and databases as well as excellent keyboard skills. It is essential for this role that you have carried out tasks including researching, collating, evaluating, monitoring, processing information and project work. An ability to keep up to date with changes in policy and procedures is also essential.
To apply for this role you must have a good record of attendance, at least during the last two years.
Other Information
Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested
Please note, all of our communication will be sent to you via the e-mail address you provide on your application form, therefore please ensure [email protected] is in your mail safe senders / safe recipients list to prevent our e-mails going into your junk mail.
Policing values are enshrined in the Code of Ethics (a copy of which can be found at https://www.college.police.uk/What-we-do/Ethics/Ethics-home/Documents/Code_of_Ethics.pdf
Every person serving with the police service needs to adhere to these standards of professional behaviour. As an applicant to Greater Manchester Police, we expect that you will hold views and attitudes in line with the Code; that if you are successful in your application you will uphold the Code of Ethics by displaying the behaviours that the Code sets out; and that you will report any conduct of others that falls short of those standards. Any failure or apparent failure to uphold the Code of Ethics will be taken seriously. It will be looked into and in cases involving serious and/or repeated failings, criminal and/or misconduct proceedings may follow. With that in mind, you are reminded that you must not share any information relating to the recruitment and assessment process. Sharing of such information could result in criminal and/or misconduct proceedings.
The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.
If you have a disability and you require support with your application, please let us know so we can consider and support you with any reasonable adjustments you may require. If you need any support completing this application please contact [email protected] and the recruitment team will be happy to assist .
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.
Please note that you will be required to provide an educational psychologist report in support of any adjustments.
Due to the Equality Act (2010) the criteria surrounding sickness absence will not be checked until the conditional offer stage of the recruitment process, this is after the interview stage of the full recruitment process. With this in mind all candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.
The portal to upload Tattoos should not be used to upload CV’s or Expressions of Interest, if you do this your application will not be included in the recruitment process.
Apprentices; you must be in the last 6 months of your apprenticeship to be eligible to apply for this role.
Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member. Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55. One of those conditions is that a break of at least 1 month is required where the re-employment is ‘materially different’. However, if the role is not deemed to be ‘materially different’ then a 6 month break is required.
To be eligible for appointment as a member of police staff, you must be a British citizen or a citizen of a country that is a member of the European Economic Area (EEA) or Switzerland. Commonwealth citizens and foreign nationals are also eligible but only if they are resident in the UK free of restrictions.
After 30 June 2021, nationals of the EEA or Switzerland will also need to provide evidence that their stay is free from restrictions.
In the context of EEA nationals, we are content that pre-settled status counts as free from restrictions.