Job Description
Following the success of our Virtual Boutique, we are now developing a team of Online Customer Service Assistants who will be responsible for all enquiries for a prestigious brand. The role will be based at our offices on Oxford Street.
As our Online Customer Service Assistant, you will be the first point of contact for all digital enquiries for specific high-end luxury watch brands for Watches of Switzerland, Mappin & Webb and Goldsmiths. Enquiries will be via email and our virtual platform, chat, audio and video. Through strong communication skills you will use your expertise to deal efficiently with initial email and web enquiries, to offer support to clients who may have questions or concerns about a specific timepiece or liaise and transfer the client to the wider business should they wish to purchase.
This role will also be focussing more on the virtual side of the business, including managing web enquiries and communicating with clients over video call e.g. Zoom or Skype. Our Online Customer Service Assistant are passionate about what they do! A team player with a keen eye for detail and delivering excellent customer experience, you will ensure all communication is kept in line with company procedures as well as assisting with deliveries and collections from external locations.
About you
- High level of personal drive and determination to succeed
- Excellent communication skills via email, telephone, and IM systems
- Attention to detail
- Strong organisational skills with the ability to prioritise work in a fast-paced environment
- Passion for delivering exceptional client experience
- Eager to learn and build on your retail and product knowledge
About us
Our world is one of horological obsession. A place where luxury prevails, and our Clients' needs are central to everything we do. Finding the perfect luxury timepiece for our Clients is what makes us tick, and we endeavour to make our Boutiques and the service within them extraordinary.
Watches of Switzerland Group offers a friendly environment to inspire your best work. We provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
We have great career and personal development opportunities, a wide range of benefits, a safe and supportive workplace with managers and leaders who want to help you to be successful. We have recognition schemes and a thank you for when we do a great job, the opportunity to get involved with the future of the company and a promise to protect and improve your wellbeing. You will be part of a culture of recognition which celebrates and rewards individual achievements
Rewards
At our Watches of Switzerland Boutiques in Heathrow, we offer a competitive salary and sales related commission, alongside an impressive staff discount scheme. Other benefits include free car parking, generous discounts across our brands, 28 days holiday (including bank holidays) and your birthday off. Once a year, we will give you the opportunity to buy extra holiday days spreading the cost over 12 months! With our health plan, you can claim money back towards the cost of everyday healthcare cost. We have also partnered with BHSF Connect to give 24/7 health and wellbeing support – helping to keep you physically, mentally and financially healthy
Candidates who apply must be fully flexible as you will be working some weekends.
Job Types: Full-time, Permanent
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