Job Description
Company Description
We are PrimeVigilance (part of Ergomed PLC), a specialised mid-size pharmacovigilance service provider initially established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.
PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and becoming one of the global leaders in its fields. We cover all therapy areas including medical devices.
We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.
Job Description
The role is ideal for a confident and enthusiastic individual who is looking to develop their knowledge of Medical Information. They will assist in the growth of a medical information department in the service provider industry. Knowledge of pharmacovigilance is also an advantage.
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Responsible for handling medical information enquiries in English and a second language (Danish or Finnish)
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Responsible for pharmacovigilance activities, such as initial intake of adverse events
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To provide approved responses to medical enquiries from external customers including healthcare professionals and patients as well as assisting the pharmaceutical clients’ internal departments with queries where required. This includes acting as a call handling agent as part of the Medical Information dedicated call center;
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To prepare responses to enquiries based on research in the literature and collaboration with physicians both internally and with pharmaceutical client internal departments, if applicable;
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To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
Qualifications
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An undergraduate degree in life sciences or equivalent advanced degree with experience.
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Customer service experience is an advantage
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Fluency in both English and a second language (Finnish)
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Advanced knowledge of MS Word and Excel
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Excellent attention to detail and organizational skills
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Independent problem solving and decision-making skills
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Process oriented and critical thinking
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Responsible approach to work duties
Additional Information
Why PrimeVigilance
We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.
To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.
We offer:
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Training and career development opportunities internally
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Strong emphasis on personal and professional growth
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Friendly, supportive working environment
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Opportunity to work with colleagues based all over the world, with English as the company language
Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!
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Quality
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Integrity & Trust
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Drive & Passion
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Agility & Responsiveness
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Belonging
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Collaborative Partnerships
Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.
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