Job Description
Job description
Ronald McDonald House Charities UK has an exciting opportunity for a House Assistant to join our team at Ronald McDonald House Southampton on a permanent contract.
Working with the Southampton House team and reporting to the Deputy House Manager, the successful candidate will strive to create an excellent, safe and welcoming environment for our families to stay at such difficult times. The ideal candidate will be a motivated, committed and relational individual who is proactive and can plan and prioritise work effectively.
The hours are 21 per week. You will be required to work some weekends, evenings and bank holidays. Our House Assistants cover a variety of shifts between 7am and 9pm on a rota basis. For the successful applicant we would plan for their working days to normally be Saturday, Sunday and a week day. However flexibility is required to cover holidays and events in the House.
Job Purpose
As a House Assistant you will assist the Manager with the day-to-day running of our 53-bedroom House. In this Front of House role you will be first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting which includes supervising House Activities and Events. You will also implement and follow-up all Ronald McDonald House Charities UK Policies.
Key Responsibilities
Assist with the day-to-day running of the House
Provide strong administrative support to the House team i.e. manage and maintain database systems, complete mandatory records
Provide a supportive environment for resident families within a communal living setting
Deliver a high level of service to House residents and external visitors
Complete daily operational tasks
Manage the House referral process; liaising with Hospital wards and updating the daily unaccommodated family file and make decisions for room allocations
Manage the turnaround of bedrooms to accommodate the next priority family
Check families in and out and conducting House tours
Assist and support House volunteers
Organise, supervise and participate in House Activities and Events
Implement and follow-up on all Ronald McDonald House Charities UK Policies
About Ronald McDonald House Charities UK
Since 1989 the Charity has been supporting families with children in hospital. This is an exciting time to join the Charity, as we move in to our 31st year of providing accommodation and support for families at such a traumatic time in their lives.
Ronald McDonald House Charities UK provides free “home away from home” accommodation for the families of sick children who are being treated in hospital. Our support helps ease financial worry, reduces the stresses of travel, keeps families together and ensures family stability is maintained during a very difficult time. It makes a very positive, real and tangible difference to the families of sick children across the UK.
Job Types: Part-time, Permanent, Fixed term contract
Contract length: 12 months
Part-time hours: 21 per week
Salary: £13.00 per hour
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
COVID-19 considerations:
Yes - we have to provide a safe and clean environment for staff and families, we have extra sanitising in place, and we review our procedures regarding COVID-19 safety weekly incorporating Government guidelines
Experience:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 15/02/2023
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