Job Description
Job description
Our business has a long and proud history of food excellence. We produce award-winning dressings, condiments and marinades for many of the UK’s leading food manufacturers and retailers as well as nurturing our own brands: English Provender™, Very Lazy® and Newman’s Own®. We believe it’s our passion for good food, fine ingredients and technical excellence that sets us apart and gives us our success.
We are looking for ‘good eggs’ with an appetite for more to join our team to assist us in our mission to produce high quality products that add life and soul to your food.
We’re a spirited, adventurous and resourceful team, and we think these qualities make for something pretty unique and coveted these days. From the mayonnaise and chutneys we create to the management styles and choices we make, everything is guided by our core company values: Put People First, Be Better Everyday, Bring Positive Energy and Do the Right Thing the Right Way. It's these values that make us look forward to coming to work every day and make English Provender company a great place to work.
Every day, we’re transforming and challenging ourselves on doing things better – this kind of bold thinking provides unprecedented results. If you share our passion and want to showcase your talent within our business to create something special – there’s only one thing to do: join us adding life and soul to your food!
Our Culture of Accountability, Ownership and Collaboration
We're not afraid to think differently and challenge the norm. We like a challenge and innovation is at the heart of all we do. We embrace new ideas to set ourselves aside from the rest. We empower our people at every level to have ownership of their work.
We want our teams to share the responsibility of the delivery of first-class products and to work in a way that offers sustained success of English Provender Company.
At EPC, you're supported to develop, grow and achieve. You’re expected to bring your authentic self to work every day, to act with integrity, and work with excellence at the front of your mind; and in doing so you’ll be rewarded. In whatever role you work in you have the opportunity to leave a mark and be recognised for doing so. We also recognise that you can’t do it alone, and that’s fine because you’re supported by passionate colleagues along the way, and our collaborative spirit only aids our success and growth.
Factory Overview:
· 3 shift operation – rotating day shift and permanent nights
· Approximately 340 staff members
· B2B and retail products. 4 bottling lines and 6 B2B vessels and 18 cooking vessels
· Produce mayonnaise, pasta sauces, chutneys, salad dressings and pastes
Site History:
EPC Newbury was purchased by the Billington Group in 1997. It had been founded by John and Ann Curwin making Jams, condiments and Chutneys. In 2004 we opened a brand-new purpose-built factory in Newbury. In 2005 we acquired Suffolk foods which was a manufacturer of mayonnaise and sauces. In 2014 we opened a industry leading innovation facility in Newbury – known as ‘innovate’. We also have a small, one line production plant in Newport – named Newport Very Lazy (VL) as they produce our own brand ‘Very Lazy’ products and we have a larger factory in Newport with cira 180 staff.
Job Overview:
The Technical Information Officer position offers the opportunity to develop your career within a customer facing role, with responsibility for managing your own customer base within a creative and supportive team. As Technical Information Officer you will also gain great experience within a leading production facility consisting of 6 mayonnaise manufacturing lines and 6 hot fill lines, packing into both business to business and retail formats.
Under the direction of the Technical Manager, you will provide technical support to the company, liaising with both suppliers/customers on technical requirements. You will also portray a positive image of the company and its values in a professional manner and manage projects requiring cross-functional approaches.
Responsibilities & Duties:
1. Portray a positive image of the company and its values in a professional manner at all times.
2. Confident in writing Product Specifications and approving artworks for the major retailers and B2B customers.
3. Provide technical support to the company and all customers.
4. Assist in the development/maintenance of company policies in line with new legislation, customer requirements and company standards.
5. Keep abreast of legislation to ensure company compliance and communicate any changes internally.
6. Ensure new products are analysed according to customer requirements for nutrition and shelf life.
7. Completion of Quality Attribute sheets and any other technical documentation required by the customer within the agreed timescale.
8. Attend the sensory review of customer products to assess quality over life and compliance with agreed Quality Attributes standards.
9. Assist in the update and maintenance of Unity to ensure technical information is available for all products.
10. Investigate customer complaints and complete monthly complaint KPI report.
11. Attend and assist with development and product trials.
12. Host customer visit/audit and establish corrective action plan with different departments.
13. Proactively manage projects which require cross-functional approaches.
14. Manage and mentor Junior/Technical Information Officers within the team.
15. Manage objectives set by the Technical Manager and ensure completion within the timescales provided.
16. Any other tasks as required by the Technical Manager.
17. Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.
18. Adhere to all company rules and procedures, paying particular attention to health and safety.
Personality traits we look for:
- Strive for excellence
- Take pride in your work
- Co-operate as a team
- Be open – especially with information and knowledge
- Trust and be trustworthy
- Respect – customers, suppliers, colleagues and yourself
- Take accountability
Essential
- Food Technology background
- Basic knowledge of Food Science
- Good IT Skills
- Patient and Resilient to changing priorities
- Flexible with Working Hours as required
Desirable
- Food Technology qualifications
- Experience in a customer facing role
- Experience of customer specification databases
- Extensive knowledge of Food Sciences
Work Schedule:
Monday - Friday, core office hours, occasional out of hours for trials.
Community Overview:
Newbury is a market town in the county of Berkshire. The town is home to Newbury Racecourse and the surrounding hills are home to some of the country’s most famous racehorse training grounds. Newbury lies on the edge of the Berkshire downs and in the suburban village of Donnington lies the part-ruined Donnington Castle.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Salary: Up to £33,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
Schedule:
Supplemental pay types:
COVID-19 considerations:
We have a one way system throughout our buildings, temperature checks and sanitising areas throughout.
Experience:
- Food Specification Technologist: 1 year (preferred)
Work Location: In person
Reference ID: 02.02.2023 TIO
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