Whyte Matter Staffing Solutions are proud to be representing our Client who are looking for a Customer Success Manager.
Established in 2005 in Northern Ireland, the Client is an award-winning global learning technologies company helping customers in over 40 countries.
They are a global leader in the design and development of custom learning solutions, having developed over 1000 projects helping over 2 million learners worldwide. They are a Premium Certified Moodle Partner and a Platinum Totara Alliance Partner, winning numerous awards in recognition for our work with these platforms. They work in partnership with customers as diverse as Samsung, Amazon, Save The Children and the National Health Service to help them improve their performance & make lasting impact on their employee development.
As a remote-first business with a fantastic new collaborative Hub in Titanic Quarter Belfast, they foster incredible flexibility for their team and give them the opportunity to work in the best way for them. The team and their culture makes the company what it is today, shaped by their work and the people who deliver it; we’d love for you to be part of that!
Their Vision
To be the world leader in results-driven learning technologies that Excite, Engage & Empower.
Their Mission
To create incredible learning experiences using technologies that deliver tangible, compelling results for their customers.
Their Values
They WOW! They are passionate & committed.
They are innovative. They have fun.
They are 1Team.
The benefits
They are focused on delivering incredible results for their customers and they know that their team work hard to achieve this. They want to make sure you’re rewarded for your efforts beyond your salary. Wellbeing, workplace culture and recognition are some of the key focus’ rewarding all 1Teamers with an market-leading package of employee perks and benefits.
Benefits
Bonus, Pension, Flexible working model, welcome pack with latest tech, 52 Hours a year protected learning, 35 days leave, company sick pay, wellbeing benefits, Pirkx discount scheme, 20 days work from abroad if wanted, birthday vouchers, positive inclusive culture -
Customer Success Manager Overview
The Customer Success Manager (CSM) is a key role within Synergy Learning, responsible for building, managing and supporting our customer base as the primary point of contact for their customer’s technical and business needs. As a CSM you are responsible for driving customer success and retention initiatives that increase future product adoption, strengthen relationships and exceed customer expectations while hitting individual sales targets and contributing to their organisational goals.
Job purpose
To build and maintain relationships with key customers, understand their needs, and identify how they can solve their challenges. Responsible for managing the sales process for renewals, identifying, and pursuing new business opportunities. Key goals are to ensure customer satisfaction and drive revenue growth, playing a crucial role in building and maintaining long-term partnerships with our customers.
Customer Success
Manager
Overview
Maintaining and growing a portfolio of customer accounts- Developing and implementing strategic plans to increase revenue and customer loyalty
- Communicating with customers regularly to understand their needs, provide solutions,
and ensure customer satisfaction
- Identifying new sales opportunities and upselling to existing customers
- Negotiating contracts and closing deals
- Meeting or exceeding sales targets and revenue goals
- Collaborating with other circles within the company, such as consultancy, project
management and/or support, to ensure customer needs are met
- Providing exemplar customer service and addressing any issues or concerns
- Keeping accurate and up-to-date records of sales and account activity in a CRM
- Staying up-to-date with industry trends and competitor activity to identify new
opportunities and threats.
- Actively participate in performance enablement through learning and development and achievement of performance goals.
Relationships & Reporting
Working within their sales circle, collaborating with other Customer Success Managers, Business Development Managers and Marketing.- Reporting to the Head of Customer Experience.
What we are looking for in you! We would love you to have-
A bachelor's degree in business, or a related field- Experience in developing and implementing sales strategies and plans
- Knowledge of the industry and market trends
- Experience of Moodle and Totara
- Experience of using JIRA and Asana
You must have
- 2+ years of experience in sales, account management, or a related field with SaaS
applications
- Strong communication and interpersonal skills
- Excellent negotiation and problem-solving abilities
- Ability to work independently and manage multiple accounts at the same time
- Strong understanding of the company's products or services and industry trends
- Ability to meet or exceed sales targets and revenue goals
- Experience with CRM software and data analysis
- Strong organisational and time-management skills
- Able to manage multiple tasks and priorities effectively
- The right to live and work and be resident in UK or Republic of Ireland
- Ability to work productively in the remote first environment
- Willingness to collocate in our Belfast Hub from time to time
If interested please call Annabelle on 07516477580
[email protected]