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The UK Hydrographic Office (UKHO) are the world-Leading centre for hydrography. We specialise in providing marine geospatial data to the Word’s Mariners, hugely contributing to the blue economy, whilst supporting the sustainability of our oceans.

A New Adventure , UK Hydrographic Office

We are seeking an exceptional Chief Customer Officer to bring commercial flair, experience and expertise to our executive leadership team. Customer focused, you will be an inspiring and empowering leader, contributing fully to the overall strategic management of the UKHO, especially in all areas of customer, market and business development. Creating a culture of trust as a platform for creativity, you will build and motivate a high-performing team.

You will bring with you an accomplished track-record of delivering high-quality information products and services that meet and excite market needs, ideally from within a in a digital-first organisation.

Your expertise in building new and existing revenue and profit streams through the application of digital products and services will have been achieved through an entrepreneurial and customer-centric style that champions diversity and inclusion. Your collaborative accomplishments across sales, marketing, digital service delivery, and business development realise the value of multi-disciplinary, collaborative teams.

Above all, you will bring passion and exceptional leadership to our world-leading organisation.

Specific post holder responsibilities are:
› To bring commercial insight, experience and expertise to the UKHO Executive Leadership Team and contribute fully to the overall strategic management of the UKHO, especially in all areas of customer, market and ADMIRALTY business development.
› To provide empowering and inspiring leadership, creating a culture of trust as a platform for promoting innovation, creativity and diversity of thought; and building, developing and motivating a high-performing team.
› To deliver the UKHO’s sales revenue and gross margin targets, enhancing the UKHO’s ADMIRALTY digital products and services in order to ensure our trusted brand remains the choice of the world’s mariners, remains competitive, and continues to adapt to reflect the developing needs of a maritime sector that is undergoing a rapid digital transformation.
› To be the lead ‘Customer Champion’ for the UKHO as a whole, ensuring that our customers are at the centre of everything we do, in a way that embeds a customer focused culture throughout the organisation.

Essential experience criteria:
› Experienced customer leader, at a senior level, with a track-record of collaborative accomplishment in commercial functions, notably in sales, marketing, digital service delivery, and business development.
› Experience of operating in a digital-first organisation, recognising the importance of building a customer centric culture, working in multi-disciplinary teams, promoting an entrepreneurial growth mindset, and championing diversity and inclusion.
› Experienced in delivering high-quality information products and services to meet and excite market needs; delivering new and existing revenue and profit streams through the application of digital products and services.
› Experienced in driving and delivering sales and meeting challenging sales targets, both in terms of establishing new business and maximising existing market potential.

Leadership behaviours:
› A high-performing Executive level team player, who works collaboratively and engenders co-operation, at all levels.
› Change management experience within organisations that have undergone substantial digital transformation.
› Outstanding communication, influencing and negotiating skills; able to build trust and credibility quickly across multiple stakeholder groups.
› Experience of building dynamic multidisciplinary teams to create new business capability at the intersection of customer insight, technology and commercial operations.
› Building and leading teams, role modelling an innovative, entrepreneurial spirit, creative thinking with a questioning mindset.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Job contact :

Name :
Laura Stuart
Email :
[email protected]

Recruitment team :

Email :
[email protected]