Application Support Engineer
London
As a Barclays Application Support Engineer, you will be accountable for leading and managing the availability of mission-critical services, working closely with the business facing client support team, and driving continuous improvement of stability, quality, and efficiency through effective service management and reliability engineering. Get this exciting opportunity to play a key role in a revenue generating part of the business, providing first-class assistance and an available and resilient service.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Contributing to critical team accountabilities and deliverables including availability and stability of the eFX platforms, capturing incidents, and resolving issues in a timely manner
- Developing a solid grasp of the eFX business systems, including the front-back processes and technology services assisting the business
- Being involved in major incidents and operational issues impacting the business, including recovery / resolution
- Producing ad-hoc reports for both IT and business stakeholders, participating in build out of ITRS monitoring capabilities and creating documentation / process automation
- Working with technology teams across applications and infrastructure to deliver ‘production ready’ bug fixes and enhancements
- Partnering with the business and key stakeholders, keeping aligned to business direction, growth, and strategic initiatives, whilst ensuring stability, quality, and efficiency of service
- Delivering a ‘best-in-class’ service to Clients, Trading and Sales, consistently meeting and exceeding their expectations in a high-pressured environment
- Embracing innovation, automation, and process optimisation to exceed business expectations through improved service quality and operational efficiency
What we’re looking for:
• Experience in a Unix environment
- Familiarity with shell/Perl/python scripting and ability and driven to read and write complex PL/SQL queries
- Knowledge of incident, problem, change, capacity, resilience, monitoring and automation, with a proven track-record of delivering improvements to the overall quality of service
- Expertise in ITIL processes with experience implementing Service Design and Service Transition
Skills that will help you in the role:
• Knowledge in one of the following: Markets business, Rates, Credit, Securitized Products, Foreign Exchange, Equities Derivatives, Equities Cash or Primes Services
- Experience implementing monitoring, performance, and observability tools like ITRS, AppD & Elastic
- Familiarity with using scripting languages to deliver automation/process optimisation and knowledge of software application development practices and technologies
- Expertise in core infrastructure, including Cloud, Networks, Middleware and Databases
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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