Job Description
Do you have a drive for sales and a passion for travel? Come and join our Headwater sales team, based in Northwich!
Here at Headwater, we coordinate outstanding self-guided holidays for our customers, and our mission is simple, to Improve life through travel. Headwater is part of the Adventure division at the Travelopia group. Our award-winning travel brands build outstanding experiences for our guests and our diverse portfolio of travel businesses are unified in their common purpose “To enrich lives through inspiring travel experiences” for not only our guests but also for the people and places we visit.
The sales department covers incoming and outgoing sales calls, live chat and online customer contact channels and is committed to creating outstanding experiences for our customers through great communication, assisting amazing user journeys online and impactful multichannel sales activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted and most of all customer-led.
This is a full-time role covering Monday to Friday (09:00 – 17:00) and only 1 in 3 Saturdays. During peak trading times (Jan-Feb) these hours may vary slightly to cover longer opening hours. Our office is in Northwich, and we ask for you to be able to come into the office 5 days a week.
What you will be doing
- Answering incoming and outgoing sales calls, emails and Live chat customer interactions within agreed service levels whilst delivering exceptional customer service at all times
- Responsible for end to end contact of the booking process whilst maintaining customer relationships throughout
- Successfully create full customer package holidays including arranging flights, ferries, car hire, transfers and liaising with hoteliers before and after the point of sale
- Ensuring holidays are booked within a reasonable timeframe and liaising with internal departments to facilitate a speedy confirmation from lead to completion
What we are looking for
- Proven success in a phone sales role with a drive to meet and exceed targets
- A conscientious individual who has a genuine passion for travel and customer service
- You will be confident in communicating with customers via phone, email and live chat
- Meticulous attention to detail is required for this role along with the need to multi-task
- A flexible approach to your work and support the team as needed
- Proficient with Microsoft applications like Outlook, Teams, Excel
- Previous experience working with GDS platforms such as Amadeus / Galileo is a distinctive advantage
- European travel and geographical air/rail experience would be beneficial
- Lastly, an interest or curiosity in adventure travel is always welcome!
What we can offer
- Competitive salary and annual salary review
- 33 days annual leave that increases with length of service (including bank holidays)
- The opportunity to buy up to 10 days additional holidays per annum
- An enhanced employer contribution pension scheme
- International health insurance and Life insurance
- Travel benefits and retail discounts
- Opportunities to travel within the role!
Our commitment to equity, diversity & inclusion
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.
We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Job Type: Full-time
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
Work Location: Hybrid remote in Northwich