Job Description
The RSPCA is the largest animal welfare charity in the UK, every year helping thousands of animals suffering from neglect, cruelty and abuse.
In the run up to our 200th anniversary next year, we're determined to continue increasing our reach, impact, and effectiveness.
The Legacy Marketing team is responsible for activities that recruit, convert and retain supporters in order to grow and maintain the Society's largest income stream.
As a Legacy Marketing Assistant, your role is vital to developing and maintaining supporter relationships while assisting with marketing activity and fulfilling administrative responsibilities.
You will be working in a small team, alongside the Legacy Marketing Manager, focused on delivering activities to convert enquirers into supporters and then retaining them through stewardship.
This is a very rewarding and varied role, so the post holder will be required to have the ability to work on multiple work streams at one time. They must also be comfortable liaising with a variety of people on a daily basis.
To find out more about legacy giving, please visit our website.
Here's some of the key work that you will be doing...
- Managing and coordinating incoming enquiries and whilst doing so, you will provide excellent customer service and will have the ability to personalise responses where appropriate.
- Providing advice and guidance to supporters on leaving a gift in their Will or registering their pet for the Home for Life scheme.
- Supporting the delivery of marketing activities (which can include proof reading, copywriting, drafting data briefs, coordinating suppliers) as well as the fulfilment of marketing activities.
- Sourcing and developing supporter case studies to be used in marketing campaigns and press.
- Assisting in the operation of supporter events at our Animal Centres from invitation management to post event feedback and analysis.
- Developing and maintaining relationships with legacy prospects and pledgers.
- Maintaining records on databases and ensuring accurate data input and managing sensitive information in the correct way.
- Logging and recording incoming communication from multiple channels.
What we are looking for in you...
- Experience in managing customer/supporter relationships.
- Excellent communication skills with the ability to effectively build relationships and to tailor your style of communication to best suit the needs of the situation or the individual you are liaising with.
- The ability to quickly develop a knowledge of legacy marketing products and the work of the RSPCA
- An eye for detail, strong organisational skills and the ability to prioritise a varied workload
- Experience in using various databases or customer record systems and a willingness to learn new technologies
- Good working knowledge of Microsoft Office and Google packages
- The proven ability to work independently, using your own initiative, as well as being able to work as part of a team.
How to apply
To make an application please visit our career's site by using the following link:
https://jobs.rspca.org.uk/jobs/vacancy/legacy-marketing-assistant-0625-south-east-london-hub/643/description/
Please note we are unable to accept applications via Indeed - please use the link above.
We review applications as they are received, so early submissions are highly encouraged. We reserve the right to close this advert once sufficient applications have been screened and progressed.
All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing Team. Our email address can be found on the advert linked above.
Our Values
* We are compassionate * We are inspirational * We are committed * We are expert * We act with integrity *
Why work for the RSPCA?
It's an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030. The RSPCA works 365 days a year, rescuing all animals of all types from abuse, neglect, and injury.
Benefits:
- Great Annual Leave benefits - 25 days annual leave on entry rising after 5 years
- Additional Society day around Christmas.
- Generous pension scheme
- Associated life assurance and group income protection scheme
- Access to private healthcare scheme
- Employee assistance programme.
- Flexibility in Hours - We understand the importance of work-life balance
- Family friendly policies
- Dog friendly offices!
We review applications as they are received, so early submissions are highly encouraged. We reserve the right to close this advert once sufficient applications have been screened and progressed.
All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.
We strongly believe in being an innovative, diverse, and inclusive organisation and recognise that diversity in all of our people will help achieve that purpose and our mission more effectively. We actively encourage and seek applications from a wide diversity of candidates and in particular welcome applications from minority ethnic, black, and candidates with disabilities, who are currently under-represented at the RSPCA.
Please note we are not accepting unsolicited CVs from agencies or seeking support for this opportunity.
Ending cruelty, promoting kindness and alleviating suffering to animals.
Job Types: Full-time, Permanent
Salary: £19,838.00-£21,925.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Horsham
Application deadline: 09/07/2023