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Logistic Administrator , IT Services

Job Description

• Previous experience in Administrative role
• Experience with handling support tickets
• 1+ years of experience with Microsoft Office

• Review of hardware retrieval requests via ticketing system and escalating where necessary
• Liaising with shipping and warehousing teams to book shipment returns or provide alternative methods to ensure exceptional customer experience.
• Providing timely updates on tickets and assisting to remove roadblocks to see asset return completed.
• Appropriate management of return IT assets in accordance with compute reuse processes, reverse logistics processes, or disposal processes
• Updating and maintaining Asset management system records in line with defined processes
• Experience with Microsoft Office Excel, and Outlook
• Experience in customer service
• Previous experience in Warehouse Environment.
• Excellent written and verbal communication skills
• Ability to prioritize work based on department and production objectives

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