Job Description
Customer Service Apprentice, Air & Sea
FORWARD YOUR CAREER WITH DSV AND BECOME PART OF THE SOMETHING BIGGER. DSV ARE RECRUITING A NUMBER OF APPRENTICES THROUGH APPRENTICESHIP SOLUTIONS.
Location/Working hours:
- Bristol - Aztec West
- Mon – Fri – Full Time
- 37.5 Hours per week
Main purpose of the job/apprenticeship:
To meet customers’ requirements and present as the “professional” in customer support to both internal & external customers & suppliers for the safe and efficient transport of cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety
Some of the Key Tasks of a Customer Service Specialist:
You will be given training and support to enable you to be fully proficient in the below:
- Communicate effectively in a professional manner with customers & suppliers.
- Receive jobs, review for accuracy & allocate to service providers.
- Ensure legislative compliance in all areas including customs declarations.
- Validate shipment routing against operating procedures and guidelines (exports).
- Confirm departure (exports) .
- Arrange collection from carriers and onward delivery to customer (imports) & monitor proof of delivery.
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
- Communicate efficiently and effectively (via use of PC's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures.
- In conjunction with others, plan collection or deliveries.
- Proactive support of Customer Service teams.
- Liaise with external suppliers to monitor job progress.
- Irregularity handling and escalation as appropriate to
next level (Team Leader or Manager)
Skills and Requirements:
- Excellent Problem Solving, Planning and Organising skills
- Excellent Communication skills
- Strong administrative and customer service skills
- Ability to work under pressure using own initiative
- Proficient in Microsoft Word
- You will be working towards a Level 3 Customer Service
Specialist apprenticeship
Benefits:
- Earn whilst you Learn – You will receive a salary and receive training and guidance from experienced professionals in the industry whilst completing an industry recognised apprenticeship.
- Become part of a Company that invests in you. If you show the desire to learn and the work ethic to progress, there will always be opportunities within DSV.
Salary
Starts at £14625 p.a., rising to £16,575 pa after 6 months & £18,525 after 1 year
Job Type: Apprenticeship
Salary: From £14,625.00 per year
Schedule:
Application question(s):
- Can you confirm you are happy that this is an Apprenticeship for 18 months, through SR Apprenticeships and will include Maths and English Functional Skills if you do not have valid exemptions?
- What interests you in this Apprenticeship and why have you applied?
- What is your availability for an interview if you are shortlisted?
- How long will the journey take to the place of work and how will you get there?
- What is your date of birth?
- What skills can bring to this apprenticeship?
- Have you been in the UK/EU/EEA for the last three years?
- Can you confirm you are happy with this being an 18 month Apprenticeship (with a possibility of a permanent opportunity on completion thereafter) with a starting salary of £7.50 ph for the first 6 months, £8.50 from month 7-12, then £9.50 ph thereafter?
Work Location: In person