Job Description
Position: Receptionist (Full Time)
Location: PREMIER SUITES Reading
PREMIER SUITES Reading is currently recruiting for a Full time Receptionist to join the team!
The Property
PREMIER SUITES are the perfect choice of accommodation when travelling to Reading on business or leisure. Our serviced apartments are centrally located right next to the Oracle and Broad Street Shopping Centres as well as Reading's main business districts. With the Reading Train and Coach Station just a five minute walk away, our guests can simply travel from anywhere in the UK straight to our front door.
The Role
While the successful candidate will be provided with on the job training, it is essential that they have previous hotel reception and reservation experience.
The ideal candidate will have excellent customer service skills and experience in a four star hotel/serviced apartment environment. They will be reliable, organised, have excellent customer care, be a good team player and have a natural flair and enthusiasm for dealing with and communicating with people. Huge focus on customer care in a four star property with a strong corporate market working alongside a small team.
Responsibilities will include:
- To greet guests in a warm, friendly manner
- To check in and out guests efficiently and quickly
- Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
- To take reservations correctly, noting any special requests
- To promote and sell the property facilities at all times
- To ensure billing is correctly done to the agreed standards
- To deal with any guest complaints, queries and suggestions quickly and efficiently.
- To handle all departmental floats and safe deposits, maintaining high levels of security
- To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
- Effective communication with other employees to ensure the day to day business runs smoothly
The ideal candidate for this position:
- Be courteous and focused on providing a consistently high standard of service
- Must be a team player with the ability to multi-task
- Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
- Must possess excellent communication and interpersonal skills
- Communicate fluently in English (written & oral).
Just some of the benefits of working in our hotel;
- Excellent Hotel staff rates across Ireland, UK & Continental Europe
- Training & Development opportunities
- Career growth opportunities
How to Apply
If you are interested in this position and would like to apply, please forward your CV through this website. We look forward to hearing from you!
This is a great opportunity to join a property that is managed by PREM Group, one of Europe's leading hotel management company's. #progresswithPREM
Job Types: Full-time, Permanent
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
Schedule:
Experience:
- Hotel: 1 year (preferred)
- Reception: 1 year (preferred)
Work Location: In person