This could be your calling!

Do the words, "you are welcome" and "my pleasure" roll off your tongue easily? Do you have a passion for making great first impressions? If the answer is yes, and you'd like to make £28,080 a year doing just that, then this could be the receptionist position for you.

We are looking for dynamic virtual receptionists with a natural flair for great customer service to join our team at our new Posh office in Reading. As the voice of our client's company, you will be responsible for creating first impressions which matter...a lot. You will also oversee appointment confirmations and making follow-up calls.

If this sounds like you, please get in touch and join us for views of the Thames, some Posh perks...and of course fun and rewarding work!

Virtual Receptionist Role

• Providing an excellent first impression
• Delivering exceptional customer service
• Remaining calm under stressful conditions
• Inbound and outbound call handling for various companies
• Scheduling and confirming appointments
• Working in a fast-paced environment
• Taking accurate and concise information as swiftly as possible
• Expertly navigating the POSH agent system

Essential Criteria

• Minimum typing speed of 35 WPM
• Expert listening skills
• Computer literacy and typing skills
• Exceptional grammar and punctuation skills
• Multitasking abilities
• Excellent attention to detail
• Proven history of providing excellent customer service
• Availability between the hours of 08:00 am and 20:00 pm Monday to Friday
• Available on either Saturday or Sunday between the hours of 08:00 am and 20:00 pm

Desirable Criteria

• Reception experience would be helpful but isn't essential
• Inbound & outbound Call-handling experience in a fast paced environment
• Call centre experience preferred
• Living within 10 miles of the Reading area

Competitive Salary

• Starting salary of £28,080 per year (£13.50 p/h)

Employment Benefits

• 25 days paid holiday (not including bank holidays)
• Pension contributions
• Additional cash benefits
• Free Parking
• Access to complimentary drinks and snacks (topped up bi-weekly)

Career Opportunities

• We offer our people a broad range of opportunities to grow across the business

Great Office Location

• The office is a 5-minute walk from Reading train station, a 5-minute walk from the Thames, and is now accessible via the brand-new Elizabeth Line.

Health & Wellbeing

• Mental health support via Spill is available as standard.

Consistent Schedule

• We provide a set schedule, so you know what you're doing and when.
• Full-time shifts available

The Application Process

• Please answer the screening questions provided
• Upload your most up to date CV

If you're not contacted within 2 weeks, unfortunately, you have not been successful in applying for this role. We expect a large number of applications for this position so please do not be disheartened if you are not contacted on this occasion. We are a growing company so there will be plenty of opportunities available in the future. We can also keep your CV on file for later consideration.