If you're a driven and innovative individual looking for a challenge, then the role of Product Manager might just be for you. You'll be responsible for designing and managing a platform that delivers value for BT Business markets, with the ultimate goal of driving business performance. This isn't just any product management role, you'll be developing market-leading solutions that enhance the customer experience of mobile solutions, creating products and services that stand out from the competition. You'll be leading and managing a team of internal and external suppliers, shaping and prioritising the product roadmap, and ensuring that all parties are aligned. Your focus will be on adoption, growth, and retention of BT/EE products and services for Business customers, keeping it simple and focusing on customer experience. You'll have ownership over budget spend associated with launches and in-life product ownership, working with project management to achieve success. In short, if you're looking for a fast-paced and dynamic role where you can make a real impact, then the role of Product Manager is the one for you!
1. Executes a range of workstreams in the implementation of product management vision and strategy.
2. Identifies new products or enhancements to existing products by understanding and analysing user needs, BT Group's current product suite and business requirements of internal functions like sales and delivery.
3. Collaborates with analytics and engineering teams, and interfaces with cross functional stakeholders e.g. executives, sales, product, marketing, legal, and customer success teams to fulfill the product backlog using Scrum/ Agile methodologies.
4. Creates and develops high quality work for product roadmapping, mockups, wireframes, POCs(points of contacts), specification writing and product schedules.
5. Contributes towards the continual assessment of the needs of customers, tech teams and stakeholders in defining and evolving the product strategy.
6. Ensures accurate and formal product documentation such as feature sheets and user guides.
7. Ensures constant analysis of customer behavior, developing metrics and cultivating novel techniques to help our customers.
8. Contributes towards comprehensive product requirements to instrument new tracking events, build data tools, pipelines, analytic dashboards and visualisations.
9. Mentors other product management professionals, helping to improve the team's abilities by acting as a technical resource.
10. Champions, continuously develops and shares with team knowledge on emerging trends and changes in product management.
Backlog Prioritisation
User Story Definition
Product Discovery & Experimentation
Partner Selection
Product Lifecycle
Objectives and Key Results (OKR) Definition & Tracking
User Research & Customer Need Identification
Product Strategy
User Experience Design
Stakeholder Management
Product Roadmapping
Platform/ Technology Architecture & Feasibility
Data Analysis
Agile Methodologies
Project/Programme Management
Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.