Job Description
JOB TITLE
Customer Service Assistant
JOB PURPOSE
To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Retail duties, Usher duties, Bar duties and Kitchen duties with particular attention paid to customer service in all areas.
MAIN DUTIES
Customer Service – You will:
- Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations through individuality, serving pleasantly and efficiently whilst managing queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits
Promoting Sales – You will:
- Be knowledgeable of current marketing promotions and raise customer awareness
- Promote Membership through personal recommendations and upcoming films, highlighting the benefits and rewards of the Membership scheme
Health & Safety – You will:
- Follow the Food Hygiene Regulations and Health & Safety Policies
- Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
- Undertake daily cinema cleaning including cinema, toilets, back of house areas, screens, cinema seating, all front of house areas and emptying and removing of rubbish as required
Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.
PERSON SPECIFICATION
Essential:
- Passionate about excellent customer service
- Confident in communication with customers and colleagues
- Works effectively as part of a team
- Adaptable and flexible to changing circumstances
- Resourceful and able to work under pressure
- Available to work at key business times i.e. evenings and weekends
- Comfortable to work in a fast- paced environment
Desirable
- Cash handling experience
- Experience in a service related industry
- An interest in and knowledge of film and Picture house's programming strands
- Bar experience
- Barista experience
Job Type: Full-time, Part-time, Permanent
Salary: £10.95/hour
Work Remotely
Job Types: Full-time, Part-time, Permanent
Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per week
Salary: £10.95 per hour
Benefits:
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- London, W1D 7DH: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person