Job Description
We have an exciting opportunity for an enthusiastic Live Chat Advisor to join our high performing team. The Live Chat Team form an essential part of the business, and are responsible for overseeing live chat activity across all Hendy Group web platforms.
This is a remote working opportunity however a week’s training in Fareham and Bournemouth may be required when you first start.
Working hours:
This is a remote part-time opportunity. As an advisor, you will work Saturday (9am-5pm) with a 1 hour lunch break and Sunday (10am-4pm) with a 30 minute lunch break.
The Opportunity:
As the digital voice of the business this role will require you to provide a professional and engaging experience to our customers where your bright personality will shine through in the form of exceptional customer service.
In this role you will:
- Provide a quick, effortless and professional response to live chat queries raised by
- customers across all of the Group website platforms;
- Maximise the opportunity to book sales and service appointments;
- Log complaints received by the Group; monitoring manufacturer CSI platforms, social media and online review conversations, and liaising with customers to direct any complaints accordingly.
The Rewards:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You:
- A professional approach; excellent telephone manner, along with the ability to
- communicate
- in an engaging and friendly manner.
- Excellent problem solving skills.
- Knowledge of how to up-sell and overcome objections whilst having a highly
- customer
- focused attitude
- Previous experience in a target driven sales environment, telesales or a call
- centre/customer service department would be useful.
- Accurate data input, good attention to detail and experience of managing your own
- workload; and
- Good IT skills with experience of Microsoft Office.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.
Job Type: Part-time