Job Description
Are you looking for a new challenge in the ever-changing world of HR technology? HMSHost UK is undergoing an exciting period of development and is seeking a new talented and passionate HR Technology Assistant to join our growing team.
Who we are:
HMSHost is an global restaurateur and major world player in the food and hospitality industry. We operate in Europe, Asia-Pacific, and the Middle East and have more than 50 years' experience in bringing vibrant local brands into airports, railway stations, shopping malls and motorways, as well as creating and operating our own innovative, custom-designed restaurants. In the UK you will find us across six UK airports, including Heathrow Airport and Stansted Airport, Eurotunnel Terminal, King’s Cross and Euston stations, as well as across some McArthurGlen shopping outlets. This new role is to join the HR Team of our central Support Team, who is responsible for our operations across the UK and France.
The role:
As our HR Technology Assistant, you will be responsible for maintaining and improving our current core HR technology systems, providing technical assistance and support to our stakeholders across the UK, France and Amsterdam, and helping to support in the development and implementation of new and exciting HR technology solutions. As our HR Technology Assistant, you'll have the opportunity to gain valuable experience and exposure on HR systems and implementations with global reach, and benefit from the expertise of our global HR technology team. You’ll report directly into our UK HR Team who in return will help you grow your skills and experiences to advance your career within the HR technology space. This is a newly created position that will offered on a fixed-term contract basis for an initial period of 6 months (with the possibility to extend).
If you're ready to take the next step in your career and join our growing team, apply today to become our new HR Technology Assistant!
Main duties include:
· Collaborate and support the HR team with the planning and execution of upcoming implementation projects, including end-to-end testing, training, and troubleshooting to ensure successful launch and roll out of new HR systems and processes.
· Provide hands-on support on all HCM systems and automated HR administrative processes including: core HR systems (time and attendance, recruitment and onboarding, performance management, digital learning and development systems), reporting suites, helpdesk automation and document generation.
· Serve as the primary point of contact for any HR systems access issues, providing timely and effective support to all associates and escalating complex issues to the appropriate people as needed.
· Conduct regular maintenance of HR systems, troubleshooting system issues, facilitating access level requests and updating employee information.
· Launch service tickets to external clients SAP and ADP for HR system maintenance requirements whilst. ensure timely action and escalation of all service tickets to appropriate teams based on severity levels.
· Maintain the integrity of data flow between systems, including regular monitoring and troubleshooting of connectivity issues in line with company procedures.
· Regularly reviewing HR data quality to ensure accuracy and completeness, and identify and address any discrepancies with solutions to improve data quality from input. Manage data quality issues and escalate any issues to appropriate teams for resolution.
· Support in the creation of dynamic and user-friendly HR technology tutorials and process guides to provide clear and concise guidance on how to use HR systems and tools effectively. Ensure that HR technology guidance is current and up-to-date with the latest system updates, and communicate any changes to stakeholders in a timely manner.
· Ensure policies and processes are effectively communicated and understood and assist with the development and delivery of training to stakeholders on the effective use of HR technology, and serve as a subject matter expert.
· Provide input on how to further embed HR technology solutions across HMSHost to support the overall business objectives. As required, research new functionality that could be used to improve efficiency as well as enhance our associates day-to-day user experience.
· Maintain compliance with GDPR regulations and uphold strict confidentiality in the handling and sharing of sensitive data.
Requirements:
· Previous experience in a HR technology or systems administration role (or related field), within a fast-paced and dynamic organisation with a sizable employee population.
· Highly IT literacy with an excellent ability to quickly master new software. (Previous experience with SAP SuccessFactors, ADP, Kronos, preferred.)
· Proven proficiency in Excel to an advanced level.
· Knowledge and experience in HR best practices, including employment laws, regulations, and compliance requirements.
· Awareness of GDPR principles and data privacy relating to HR and biometric data.
· Experience with Microsoft Power Automate and creating cloud workflows, highly desirable.
· Excellent written and verbal communication.
The behaviours:
· Highly detail-oriented approach, with a focus on accuracy.
· A strong collaborator with great interpersonal skills to effectively engage with colleagues and stakeholders.
· A natural problem solver with an ability to work independently, be proactive and use initiative when required.
· Strong organisational skills, with the ability to manage multiple tasks and projects simultaneously, with the ability to prioritise tasks and meet deadlines efficiently.
The benefits:
- A competitive salary
- Flexible working hours and hybrid working opportunities
- An enhanced pension scheme
- An additional days holiday to celebrate your birthday every year!
- Free fruit, healthy snacks and drinks available in the office
- Free amenities provided by our serviced office: which currently include free use of the gym at our London office (with Peloton bikes!), and access to the lounges and co-working areas across all their London locations
- 50% off any of our retail locations for you and up to 5 family members
- A generous life assurance benefit
- An opportunity to earn an extra £50-£500 each time you successfully recommend a friend – unlimited!
- Access to an Employee Assistance Programme offering wellbeing support to you and your family, including financial support, free counselling sessions, as well as perks and discounts on shopping, groceries, days out, cinema tickets, and much more!
HMSHost is an equal opportunities employer and we welcome applications from individuals of all backgrounds, perspectives and experiences. We do not discriminate on the basis of age, gender, race, ethnicity, religion, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without discrimination. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Salary: £35,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
Schedule:
Experience:
- IT support: 1 year (preferred)
Work Location: In person