Job Description
Are you looking to develop your skill-set and join one of the most featured spas in the London? We have an exciting new opportunity for a Receptionist to join our amazing team at our luxury medspa in Oxford Circus. We pride ourselves in innovative, effective treatments and unbeatable patient service and provide advanced techniques in wellness, skincare and more.
Our standard of care is second to none, from providing a friendly, relaxed environment when our patients to walk in the door, to in-depth consultations and personalised treatments carried out by leading specialists. Our Team sits at the heart of our business and we want everyone to feel as though their role is a vocation- not just a job.
MUST be immedaitely available to start.
Requirements:
Ideal candidates will be well presented and have previous front of house experience working in an aesthetic clinic, five star spa or hotel environment. You will receive training in our services and products in addition to role related training.
Required skills and experience:
- Experience in a front of house/reception role within spa, aesthetics or medical
- Positivity and enthusiasm
- Excellent computer literacy
- Ability to multi task and remain calm even under pressure
- Well presented at all times
- A team player with an excellent attitude towards work
- Passion and interest in the aesthetic industry
- Content creation for the spa; Being able to use Canva will be a distinct advantage.
- Other skills such as creative writing, etc is advantageous.
- A genuine practical interest in wellness and healthy lifestyle is also desirable.
Role objective
To manage our client booking and appointment system, ensuring the effective, efficient and most productive use of spa personnel combined with treatment availability, to achieve and if possible exceed the budgeted treatment sales, whilst providing the highest level of client care. You will have front facing experience, understand customer service having worked in affluent surroundings before and know what it takes to provide an efficient service to a demanding clientele.
Primary Responsibilities
- To be fully knowledgeable about Kalon Parlour Spa treatments and products thus being able to advise clients as to relevance of treatments according to the client’s requirements
- To be up to date with which treatments each therapist is able to provide.
- To ensure that the treatments bookings are made in the most effective and productive way possible, whilst taking into account the type of treatment being booked, any link appointments , the most appropriate therapist for the client and treatment, the requirements of the business and required break patterns of the therapist.
- To effectively communicate to clients any such relevant booking and preparatory information to ensure that clients gain maximum benefit from their treatment and visit to the spa.
- To contribute to achieving and exceeding sales targets by link selling and up selling treatments and products.
- To regularly update and monitor booking and appointment system to ensure maximum productivity and elimination of mistakes which could cause inconvenience and dissatisfaction to both clients and therapists.
- To maintain complete discretion and tact in all communications with clients.
- When requested, to open and close the spa, conducting all opening and closing operational and security duties as detailed by senior management and operational guidelines.
- To provide a consistently high standard of client care ensuring that clients are always made to feel welcome. This will be achieved by communication by telephone, face to face or in writing.
- To welcome clients to the spa in a professional, business like and friendly manner at all times.
- To act as the main point of communication between the spa team and clients to effect productive and co-operative business relationships.
- To support the spa team by updating and preparing client records on a daily basis.
- To complete reception administration duties in a timely and effective manner.
- To ensure that the reception and spa facilities are always presented at the optimum level of visual excellence and hygiene.
- Carry out all till operational procedures in accordance with company guidelines.
- Carry out basic banking duties, cashing up and change collection.
- Handle any client complaints effectively and promptly, ensuring a senior manager is involved and updated to all feedback – negative and positive.
- Assist with any client or promotional events.
General
- Communicate with internal and external customers in a friendly and courteous manner at all times.
- To maintain a professional standard of dress and appearance, in line with company standards
- Maintain a safe, clean and tidy work area
- To adhere to all statutory requirements regarding fire, health, safety and hygiene.
- To attend any training sessions as requested and adhere to company policies.
- Support colleagues in delivering a high standard of customer service
- Carry out any additional duties as reasonably requested by the management team
- Promote Kalon Parlour in a positive light at every opportunity
Ethical Standards
- To ensure that advice given to clients regarding their health and wellbeing is done so within the guidelines of our profession. That no medical advice is given that may endanger a client’s health.
- To not make any false claims about the benefits of a treatment or product that could be misinterpreted by the client and therefore bring the reputation of the spa, treatment, or product in to disrepute.
- To ensure that all details regarding Kalon Parlour guests are kept in the strictest of confidence and that confidential information is never discussed with inappropriate parties either inside or outside the company. Excellent communications skills, being organised with a lovely telephone manner and being fluent in English are key components.
If you believe you have the necessary experience and you like the idea of working for Kalon Parlour, then we would love to hear from you. Please apply with a CV and any social media links such as linkedIn.
Job Type: Part-time
Part-time hours: 18 per week
Salary: £8.00-£13.00 per hour
Benefits:
- Company events
- Employee discount
- Health & wellbeing programme
- Store discount
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please describe your experience content creating for a spa/hotel/aesthetic clinic, including the applications used.
- Only candidates immediately available will be considered. Are you wanting to start a new role immediately?
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service (required)
- Administrative experience (required)
Language:
Work Location: In person
Expected start date: 03/07/2023