Job Description
- Department: IT Services
- Salary: £25,000 - £35,000 D.O.E
- Location: Remote/Hybrid – Mainly home working with occasional requirement to work from a company office
About the Team
The infrastructure team is an integral part of the IT Services department, responsible for the infrastructure that underpins our services, systems and platforms for both internal and customer use. It is a multi-disciplined team that works closely with the other IT Services teams and departments across the wider business.
About the Role
The Junior Database Administrator will assist both the Microsoft SQL and MySQL database administrators in the management and administration of Giacom’s database environments. You will help with the monitoring of the environments as well as assisting in the remediation of legacy SQL databases to remain in a supported version. You will help with troubleshooting and resolving database related issues and aid in keeping documentation up to date.
Role responsibilities:
Infrastructure, works on:
- Assist in providing technical support for escalated issues and tickets.
- Undertake cross and inter departmental projects of a highly specialised and technical nature.
- Installation and configuration of databases.
- Proactively make recommendations and resolve technical system issues to improve SQL stability and performance.
- Build and maintain support documentation.
Support:
- To provide support for infrastructure related tickets raised with the IT support desk.
- To work closely with the Support Team to ensure efficient, collaborative working in both project work and business as usual activities.
Network & Security:
- To work closely with the Network and Security Teams to ensure efficient, collaborative working in both project work and business as usual activities.
Development:
- Continually look for ways in which to improve the systems and services that the department provides.
- Work with vendor support to maintain positive relationships with key suppliers and ensure that infrastructure procurement is managed correctly.
- Work with knowledgebase and communications to ensure work instructions and processes are documented clearly and that all activities that may impact end users are communicated out effectively.
General:
- Participate in 1:1 meetings and annual performance reviews.
- Participate in training and continuing development to meet both your professional and the business needs.
- Participates in departmental, internal and external meetings as required.
- Participates in project and development work as required.
- Ensure you stay informed as to any technological improvements and developments in infrastructure, share these with the team and build them into future plans.
- Ensure industry standard best practise is adhered to wherever possible.
Skills, Qualifications and Experience:
Essential:
- Basic knowledge in SQL database management
- Fundamental experience of writing and optimising SQL statements
- Rudimentary knowledge of de-facto standards and best practices in SQL
- Basic troubleshooting skills
Desirable:
- Previous experience in a similar position
- Awareness of SQL Server high availability features including replication and log shipping
- Experience of MySQL, PostgreSQL, and MS SQL
- Familiarity with Linux
Additional Information
Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.
Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.
What’s in it for you? Why should you come and work for us?
Our benefits consist of; no dress code (you, do you), work from anywhere concept with occasional travel for training or meetings. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.comon our Careers page.
We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.
Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays
- Pension
- Employees Assistance Programme
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday
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Job Types: Full-time, Permanent
Salary: £25,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Referral programme
Schedule:
- Flexitime
- Monday to Friday
Work Location: Remote