Job Description
We have a great opportunity for a Customer Experience Executive to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Hours 40
Salary £22,713
Bonus earnings potential £31,113
Benefits:
- Staff car scheme
- Competitive Pension Scheme
- Perk Box Membership
- Eye Care vouchers
- Life Assurance
- Employee Assistance Programme
- 23 days holiday rising to 25 days after 2 years
- Free on site gym
We are looking for a highly motivated individual with drive to succeed.
You will be:
- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
- Working to individual and team KPI’s
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
- Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
- Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
- Adhering to polices and procedures.
You must have:
- Customer service experience
- Service booking/reception experience
- Desire to succeed
- Excellent sales skills
- PC literate
- Problem solving abilities
- The drive to build customer rapport
- Ability to handle pressure working in a busy call centre environment
Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY!
Job Types: Full-time, Permanent
Salary: Up to £31,113.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme
- Shuttle service provided
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- call centre: 2 years (required)
Work Location: In person