Job Description
Description
Part of the Palatinate Group, Your Golf Travel is one the world's largest niche travel businesses, offering golf breaks and golf holidays to over 3,000 destinations in 22 countries throughout the UK, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 150 based out of our London and Brighton offices. Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, won countless awards...and we are just getting started!
What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in golf travel as we continue to make huge waves in the market and further our position as the world’s leading golf travel company.
About the Job
Our travel specialists are experienced in providing great customer service whilst booking a customer’s tailor-made golf holiday. As a travel specialist you will be responsible for booking every aspect of a customer's experience, from accommodation to flights to transfers and tee times. We are looking for people to join our team who are passionate about travel and excited to work for one of the top niche travel brands in the UK.
Do I need to be a golfer? … No
We are a travel company and golf is just one part of our product. If you are willing to learn, we would love to teach you everything you need to know about our product, although we are not promising to make you the next Tiger Woods. All you need is a passion for travel and a desire to learn.
Key Responsibilities
● Dealing with inbound enquiries on a daily basis via inbound and outbound calls and email.
● Having great conversations with customers in order to build relationships and identify what their perfect experience will look like.
● Advise customers on the perfect destinations, hotels, golf courses, and added extras (buggies, club hire etc) while stressing the USP’s of these in relation to their requirements in order to make bookings
● Working to achieve targets / KPIs
● Speaking with hotel and golf course reservations departments, checking availability and confirming bookings.
● To develop maintain a high level of product knowledge at all times through ongoing training and personal research
Requirements
● Great natural sales and customer service skills
● You love communicating with people and having great conversations
● Collaborative and get a kick out of delivering a great customer experience
● Great attention to detail.
● Previous experience working in travel would be a bonus but not essential
● A passion for travel
Benefits
● £20k to £22k per annum, increasing to £25k upon completion of probation, plus commission on all of your sales
● Structured training and personalised development plans
● Honest feedback and coaching sessions
● Familiarisation trips to our venues in the UK and overseas
● Discounts on our golf holidays, flights, hotels, airport parking and VIP airport lounges
● Great partner discounts with brands including Taylormade and Underarmour
● Access to a funded employee assistance programme
● Subsidised gym membership
● A vibrant social calendar
● 25 days annual Leave
Your Golf Travel are an equal opportunities employer which means we treat people
fairly. We welcome applications from all suitably skilled persons regardless of their
gender, age, race, disability, ethnic background, religion/belief, sexual orientation,
gender reassignment or marital/family status.
Job Types: Full-time, Permanent
Salary: From £22,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- London, EC1R 3AJ: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in London, EC1R 3AJ
Application deadline: 10/07/2023
Expected start date: 24/07/2023