Job Description
GMMH are looking for an IT professional to work in a 2nd line engineer role This involves supporting desktop hardware and software, troubleshooting faults and providing help and advice.
This will require a good technical knowledge, great interpersonal and communication skills and the ability to manage your own workload, escalating issues to managers so that they can be handled before becoming a major problem.
- To identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with the Operational Services Manager as necessary.
- To provide telephone, and on-site support service to staff within the Trust.
- To provide high quality technical support as required, to all users connected to the customer’s IT environment using diagnostic tools and fault-finding techniques to identify root causes.
- To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
- To assist with documenting all operational processes and procedures for designated services.
- To perform set-up and configuration and maintenance tasks on end user devices in accordance with the overarching IT service delivery plan.
- Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
- Liaising with customers on the specifying and procurement of computer and information technology equipment and related goods and services.
- Managing the commissioning and decommissioning of both hardware and software including the co-ordination of installations and moves, liaising with all relevant personnel including Facilities staff.
- To participate in the Trust IM&T on-call rota.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Please see full Job description and Person Specification attached to this vacancy.
Staff benefits
- Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts