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ICT Technician - Hardware replacement

Job Description

GMMH are looking for an IT professional to work in a 2nd line engineer role This involves supporting desktop hardware and software, troubleshooting faults and providing help and advice.

This will require a good technical knowledge, great interpersonal and communication skills and the ability to manage your own workload, escalating issues to managers so that they can be handled before becoming a major problem.

• To identify and analyse a range of IT problems and take the most appropriate method of resolution liaising with the Operational Services Manager as necessary.
• To provide telephone, and on-site support service to staff within the Trust.
• To provide high quality technical support as required, to all users connected to the customer’s IT environment using diagnostic tools and fault-finding techniques to identify root causes.
• To fix diagnose faults where feasible or to recommend appropriate solutions acknowledging and describing the implications for the end customer and for the internal IT teams.
• To assist with documenting all operational processes and procedures for designated services.
• To perform set-up and configuration and maintenance tasks on end user devices in accordance with the overarching IT service delivery plan.
• Investigate, diagnose, test and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.
• Liaising with customers on the specifying and procurement of computer and information technology equipment and related goods and services.
• Managing the commissioning and decommissioning of both hardware and software including the co-ordination of installations and moves, liaising with all relevant personnel including Facilities staff.
• To participate in the Trust IM&T on-call rota.

• Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

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