Job Description
Crown Worldwide Group are currently recruiting for an Account Manager to join their fast-paced Records Management Sales team.
Where you will be based
This role will be office based at our Enfield offices however will be field based covering the London region.
What is an Account Manager to us?
Generate profitable revenue through proactive identification, targeting and development of business opportunities from an assigned account base (book of business – BoB). Primarily gaining revenue growth from the core RM products, and consulting & software solutions, achieve agreed and targeted levels of BoB growth at acceptable margins.
In addition promote and cross sell other Crown WW service offerings, making key qualified appointments for other sales experts to attend and prospect including Crown Workspace, World Mobility, Crown Fine Art, Crown Relocations.
Market awareness and reporting on competitor activity will also form a key element of the role.
What you will do
BoB Management
- Proactively manage a portfolio of allocated accounts.
- Renegotiate, retain, and develop (expand) existing allocated accounts.
- Through scheduled and non-scheduled communication, establish each customer’s specific status with regards to products/services currently being used, including contacts, contract, SLA, volumes, rates etc with all potential future opportunities for development being logged and pursued accordingly.
- At every opportunity introduce RM sales managers and other Crown WW services into existing accounts for prospecting.
- Provide timely feedback and close the loop with lead generation activities.
- Prepare and implement an account plan for the BoB. This will be achieved through the principles of Key Account Management (KAM) by identifying clients’ requirements, establishing multiple levels of contact and promoting Crown services, if required, tailoring the service offering to meet customer’s needs as appropriate, finding and closing appropriate additional profitable revenue opportunities, and signing all customers to agreed contracts.
- Actively engage and work with the Customer Support team to ensure the delivery of non-sales/account growth activities.
General
- Input, update and maintain information held on the Dynamics CRM database, to optimise knowledge of progress, including current and future opportunities; keeping the status of quotes (pipeline management), contact details, contract management, and activity data, up to date.
- Prepare and submit formal proposals based on information gained from the client, and to ensure that quotations submitted adhere to published standards and formats, and the company’s quality procedures and contract terms are upheld.
- If necessary organise any customer/prospect planning meetings as requested by the client, escalating any feedback to the regional operation. Maintain appropriate records of agreed actions and implementation are tracked to completion.
- Facilitate the completion of the credit control checks on potential customers in accordance with laid down procedures.
- Ensure that health and safety requirements are fully considered which may require completing a risk assessment.
- To fully understand and adhere to ISO procedures, including the updating of all customer files, in a timely manner, and upon completion of agreed contracts, completion by the customer of service quality questionnaires.
- Comply with published authority limits, to ensure exposure to financial risk is avoided and revenue optimised.
- When required, attend team meetings and arranged training courses, in addition you may be required support and assist with the training of others depending on your own personal skills and knowledge.
- Actively take part and input to regular 1-2-1’s with your line manager, to review active opportunities, and to develop personal skills, capabilities, knowledge and experience.
About you
To be successful in this role you will have Account Management experience and sales experience in a B2B environment.
About us
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
What we can offer you
Our UK benefits package includes Enhanced service-based holiday entitlement, 1 day's birthday leave, pension scheme, private medical insurance, death in service, shopping discounts and 2 Corporate responsibility days per annum, innovative wellbeing package, employee awards, as well as in-house learning and development opportunities.
Our values
At Crown we pride ourselves with the quality we deliver and values we stand by.
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative
Equal opportunities
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.
Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
Job Types: Full-time, Permanent
Salary: £40,000.00-£45,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home
Schedule:
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Performance bonus
Work Location: On the road