Job Description
Johnston Oils have been distributing heating oil, commercial and agricultural fuel across Scotland and parts of England since 1965.
We are currently recruiting an Agricultural Accounts Executive to join the Johnston Oils team in Bathgate.
If you are a forward thinker, with outstanding interpersonal skills and a strong ability to provide exceptional customer service in a fast-paced, social environment then Johnston Oils could be the place for you.
This role focuses on agricultural fuel and supports the Agricultural Account Manager to build relationships with Johnston Oils new and existing customers.
Experience within the fuel industry or agricultural sector is preferred but not essential, as full training will be provided.
What is involved in this role?
Answering inbound calls with enthusiasm and a desire to help our customers at the first point of contact.
Process fuel orders accurately to ensure the customer’s instructions are followed and deliveries are made in a timely manner.
Promoting agricultural products such as AdBlue, lubricants and fuel additives to new and existing customers.
Problem solving - Taking ownership of each and every query and ensuring these are resolved, making a real difference for our customers.
Manage prospective customers and conduct outbound calls to maintain growth, in partnership with Agricultural Account Manager.
Ability to react fast when the day gets busy and handle a wide variety of different customers.
Successful Candidate
Professional, polite and courteous telephone manner.
Passion for supporting customers and delivering excellent service.
Tenacity, determination and resilience.
Excellent verbal communication skills.
A good listener who can convey empathy, patience and understanding.
Confident in overcoming customer objections and having difficult conversations.
Able to gather facts, ask appropriate questions and evaluate the information provided to ensure we meet the customer’s needs.
High levels of accuracy and attention to detail.
Confident in making decisions
Ability to manage high volumes of inbound and outbound telephone calls
Self-motivated and able to problem solve
Interpersonal skills
Be driven to achieve daily, weekly and monthly targets
You will be offered the guidance and support to help you grow and develop with a successful family business.
This position is a 37.5 hour week Monday – Friday between the hours of 07:30 and 18:00; however, during peak times some weekend work may be required.
We offer a competitive salary and company pension scheme.
Job Types: Full-time, Permanent
Benefits:
Schedule:
Work Location: In person