Job Description
Job Description
Job title: Housekeeping Associate
Reports to: Senior Housekeeping Associate
ISS Division: Professional Services & Technology
Location: London
Pay Rate £12.95 per hour
Work days Monday – Sunday – (5 days per week)
Work hours 06:00 – 15:00 & 14:00 – 23:00 Rota Pattern
This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. It does not form part of your contract of employment. You will also need to be Flexible in covering Annual Leave, Sickness and Absences
Overall purpose of the role:
Deliver high quality service experience to the clients, their guests, and any other authorised personnel across KPMG premises.
Always demonstrate a positive and can-do attitude towards the clients, visitors, contractors,
ISS management, colleagues, and anyone else using KPMG premises.
Always focus on key client areas and flex cleaning effort according to current client and workspace requirement, and always be aware of the need not to be over intrusive in sensitive areas of the workplace.
Work collaboratively and build a good working relationship with other service providers to ensure high service standards for the client, visitors, and anyone else using KPMG premises.
Additionally contribute to the wider ISS team to ensure seamless and supported outcomes for the wider team.
Be an active member of the wider supplier’s team approach to delivering combined seamless service for the business.
Support service colleagues with information/reporting/tasks which are not limited to ISS core contractual responsibilities. These will include but are not limited to: Front of House,
Maintenance, Printing Services, Security, Catering, and Post Room.
Ensure high quality cleaning standards in all areas of responsibility allocated by the Senior
Housekeeping Associates and the Housekeeping Services Manager.
ISS Classification - Unrestricted
Date of Issue: 27th January 2023 ISS UK
Take ownership and be accountable for your area of responsibility. Build proactive relationships with key stakeholders in the allocated area of responsibility and ability to deliver a wide range of support to them.
Deliver proactive self-auditing of areas of responsibility and direct issues out of remit to the appropriate partner and follow up.
Follow and drive health, safety, quality, and environmental standards in line with KPMG and
ISS policy and procedures.
Report to your line manager using official channels all health, safety, quality and environmental issues and suggestions for improvement.
Meet all of the key performance indicators (KPI’s) for your area of responsibility as assigned by your line manager. These include but are not limited to: Service Quality Audits, Personal
Appearance, HSEQ, Equipment Care, and Customer Feedback.
Attend all personal development initiatives as assigned by ISS management or the customer.
Ability to provide flexible and adaptable cover to other Housekeeping Associate roles.
Become involved in champion roles as instructed by operational management. This will include but are not limited to: Training, HSEQ, Stock Control, Equipment Care,
Waste/Sustainability, and contractor approach.
Attend and actively participate in meeting with ISS, KPMG, and any other associated parties.
Ensure correct materials, equipment and methods are always used, and equipment is kept clean, in good working order and checked daily.
Ensure company provided uniform is kept clean and tidy and is always worn correctly while at work. Always adhere to ISS and KPMG uniform and appearance standards.
Ensure personal hygiene, presentation and behaviour is in line with the standards set out by
Placemaker program.
Comply with ISS Time & Attendance procedures as laid down in Employee Terms and
Conditions and ISS at KPMG policies and procedures
Monitor your competencies and report to your line manager if action is required.
ISS Classification - Unrestricted
Date of Issue: 27th January 2023 ISS UK
Essential:
- Good English communication skills in both spoken and written
- Ability to engage with different customers and stakeholders and proactively deliver service expectation.
- Professional appearance
- IT literate with good understanding email and entry knowledge of Microsoft Office
(Word/PowerPoint/Excel).
- Excellent Customer Service skills
- Excellent Team Work skills
Desirable:
- Previous experience in a similar, customer focused role.
- Customer Service qualification
Attributes:
- Attentiveness - The ability to really listen to customers and provide great service for a number of reasons.
- Patience – When you deal with customers on a daily basis, be sure to stay patient when they come to you with any issue they have.
- Clear Communication Skills - Make sure you're getting to the problem at hand quickly.
- Knowledge of the Product – In order to provide excellent customer service, you must have a great understanding of our service delivery.
- Ability to Use "Positive Language" - Language is a very important part of persuasion, and people (especially customers) create perceptions about you and your company based on the language that you use.
- Acting Skills – Provide excellent service even when coming across people that you'll never be able to make happy.
Job Description Changes
This job description will be subject to review and the post holder will be consulted about any proposed changes. It is expected that the company’s Personal Development Plan will provide such an opportunity to discuss any amendments or indeed adaptations to your job description.
Acknowledgement
ISS Classification - Unrestricted
Date of Issue: 27th January 2023 ISS UK
Post Holder Signature:
Print Name:
Date:
Signed on behalf of ISS:
Print Name:
Date:
ISS Classification - Unrestricted
Date of Issue: 27th January 2023 ISS UK
Job Type: Full-time
Salary: £12.95 per hour
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- commercial cleaning: 1 year (required)
Work Location: In person
Expected start date: 03/07/2023