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Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

Description of role and key responsibilities?

This role is to support the Banking Operations Transformation Lead and Head of Banking Operations in delivering the care and maintenance of our Transactional products and processes, ensuring they are running in line with the relevant compliance and regulatory considerations.

What are the primary responsibilities of the role?

• Support resolution of Banker and business-related queries in relation to transactional banking services
• Act as conduit into Third Party Management Team for escalation of any servicing issues from outsourced providers
• Help drive the transition away from paper-based tasks in the Banking Operations Team onto automation or exit
• Understanding and occasional execution of the completion of excess management tasks in line with process and regulation
• Implementation of process efficiency opportunities
• Point person into Technology and Third-Party Management Team for completion of all regulatory reporting, such as Tax, FSCS etc (for Digital and Analogue Teams)
• Support oversight of Banking Operations reconciliations to ensure outstanding items are cleared in timely manner and any associated risks appropriately escalated
• Involvement in incident management in partnership with Third Party Management team on any Incidents impacting Banking Operations services or processes
• Deputise when required at Group FSCS and HNW Private Clients Insights Forums following up on actions as required

Support CSC and UK Services in designing and implementing new or enhanced processes
Review complaints relating to Transactional Banking Products and work with appropriates to identify root causes of issues and implement enhancements to prevent a reoccurrence
Review card declines to identify root causes and work with various internal teams and external vendors such as Visa and FIS to drive solutions and enhance client experience
Deputise for the Banking Operations Transformation Lead in meetings and projects ensuring Banking Operations are represented and required input provided.

Vulnerable Clients Quarterly and Annual reviews (Transaction Banking/Lending/Savings/Fraud/Fin Crime)

Oversight of FSCS annual eligibility statement
Co-ordination of annual Statement of Fees process
Oversight of annual BBSI Reporting for Private Bank
Oversight of PB FATCA/CRS annual submissions
Oversight of annual ISA returns
Oversight and coordination of interest certificates
Collaborate with Operation risk & Legal to ensure all processes have appropriate controls and minimise risk with processes
Oversight of and deputise where necessary the repeat-use forum

Core skills and knowledge?

• Strong and detailed understanding of Transactional Banking products, operations, and processes
• Sound understanding of UK card environment and risks.
• Excellent communications skills both written and verbal
• Ability to influence at all levels using data and fact-based evidence to support views
• Ability to build strong working and professional relationships both internally and externally
• To act with integrity at all times and embrace the philosophy of treating our customers fairly
• Understand and follow all relevant compliance considerations including the regulatory environment and appropriate processes, procedures
• Able to identify any relevant business risks and escalate them accordingly
• Knowledge of the banking environment in the UK
• Experience dealing directly with clients and maintaining client relationships, within a service environment

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

We want our people to feel empowered to be themselves in an environment that supports them, enabling them to perform in “out of the ordinary” ways. Our culture places belonging and inclusion at its centre and our work environment is integral to this. If you require any adjustments to support you through the recruitment process, as well as supportive and flexible working arrangements to help you succeed with us, please let our recruitment team know.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!