- To provide the best level of service to customers, thereby maximising sales and profit
- To assist and support the Store Manager in all aspects of the business including sales, security, cash and stock control
- To control and operate a Winemark store in the Store Managers absence in accordance with Company policies and procedures
To assist and support the Manager in the following:
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staff training and development
- motivating and encouraging the team to attain sales targets
- stock management
- ensuring staff adhere to all Company instructions, policies and procedures
- ensuring the store is operated in accordance with Company budgets
- planning and implementing any changes in promotional activity
- administration, for example, investigating cash / stock discrepancies, payroll and marketing
These responsibilities are in addition to the following:
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To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
- Identifying selling opportunities and acting on these
- To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
- To ensure that the premises are safe and secure at all times
- To comply with the Company regulations with regard to cash handling and administration
- To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
- Any other duties relevant and related to the post
- Maths and English GCSE (Grade C or above) or equivalent
OR
1 year previous supervisory experience in a retail or customer focused environment
- NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent
- WSET Level 1 Wine Certificate; Level 2 also preferred
- Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits
- Minimum of 6 months experience in a retail environment
- To demonstrate the ability to solve problems and to work on your own initiative as well as part of a team.
- Leadership qualities – to demonstrate your potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
- Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
- Previous experience of an EPOS system and cash handling
- Previous experience of stock handling and control
- Communication Skills – a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills
- Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
- Ability to actively sell to customers
- Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
- Excellent standard of dress and appearance
- A valid driving license plus access to a car
- Previous experience in an off licence environment
- Previous experience in a supervisory role
- Interest and/or knowledge of wine