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Hours- 30 hours a week

Purpose

• To provide the best level of service to customers, thereby maximising sales and profit
• To assist and support the Store Manager in all aspects of the business including sales, security, cash and stock control
• To control and operate a Winemark store in the Store Managers absence in accordance with Company policies and procedures

Responsibilities

To assist and support the Manager in the following:

• staff training and development
• motivating and encouraging the team to attain sales targets
• stock management
• ensuring staff adhere to all Company instructions, policies and procedures
• ensuring the store is operated in accordance with Company budgets
• planning and implementing any changes in promotional activity
• administration, for example, investigating cash / stock discrepancies, payroll and marketing

These responsibilities are in addition to the following:

• To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
• Identifying selling opportunities and acting on these
• To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
• To ensure that the premises are safe and secure at all times
• To comply with the Company regulations with regard to cash handling and administration
• To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation

• Any other duties relevant and related to the post

Qualifications

Essential

• Maths and English GCSE (Grade C or above) or equivalent

OR

1 year previous supervisory experience in a retail or customer focused environment

Desirable

• NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent
• WSET Level 1 Wine Certificate; Level 2 also preferred
• Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits

Skills and Experience

Essential

• Minimum of 6 months experience in a retail environment
• To demonstrate the ability to solve problems and to work on your own initiative as well as part of a team.
• Leadership qualities – to demonstrate your potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
• Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required

• Previous experience of an EPOS system and cash handling
• Previous experience of stock handling and control

• Communication Skills – a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills
• Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
• Ability to actively sell to customers

• Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
• Excellent standard of dress and appearance
• A valid driving license plus access to a car

Desirable

• Previous experience in an off licence environment
• Previous experience in a supervisory role
• Interest and/or knowledge of wine