Job Description
With the merging of Maternity services across East Dorset an exciting opportunity has arisen for a friendly and welcoming assistant within the Maternity Ultrasound Department. You will be the first person our patients encounter when they attend the department. You will need excellent customer service skills as well as admin and IT skills
Further Contact Details -
Cara List - Superintendent Sonographer
[email protected] or0300 019 4891
Base Location: St Mary's Maternity Unit
Interview Date: TBC
To greet patients arriving in the department, book patients in for appointments, enter patients’ details onto IT systems and direct patients where to go within the department.
To perform height and weight measurements on some of our patients. To check the PACS system to ensure patients images are stored on completion of their examination.
As well as dealing with patients face-to-face, you will also answer phones, sometimes directing calls to other staff through the phone system, book appointments and answer queries from patients and other staff. You will assist the Sonographers in their duties and chaperone intimate examinations.
You will be responsible for ensuring there are adequate levels of stock within the department.
You will be joining us at an exciting time for Maternity services in East Dorset as we bring together the services for Poole, Bournemouth and Christchurch.
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
- To be responsible for providing a reception service for the appointed and ad hoc patients into the Department ensuring correct patient details, collating relevant documentation for examination whilst maintaining confidentiality and support for patients and their families.
- To provide an efficient, friendly, confidential and caring booking, advice and information service to patients regarding their specific appointment and procedure requirements.
- To liaise with patients, clinical staff and medical staff both within and outside the Trust to ensure patients are examined within the nationally agreed waiting time targets.
- To assist the Radiology Team in the delivery of the Diagnostic Services in line with nationally agreed waiting time targets
- To care for the needs of patients before, during and after their examination within the ultrasound departments, looking after all aspects of patient’s welfare, respecting their dignity and ensuring the patient leaves the ultrasound department safely.
- To undertake any other duties that may be assigned from time to time by mutual consent in accordance with Trust Policy and with development of the post.