Job Description
About us
Orbian Management Limited is a small business in London. We are rewarding and bold.
Our work environment includes:
- Regular social events
- Food provided
Orbian is a growing financial services firm serving large corporate multinationals and their supply-chains worldwide.
Orbian offers trade finance and settlement solutions that seek to provide buyers and suppliers of goods and services with a better way of financing and settling trade payables and trade receivables.
Orbian's integrated solutions release cash flow into the supply chain and enable businesses - from multinationals to sole proprietorships - to trade on better terms.
Orbian is in use on five continents and is recognised for its business-to-business finance and settlement solutions, and trusted across the globe.
Main purpose of job:
Reporting to the Operations Supervisor and Operations Manager, the Operations Associate has responsibility for the following functions within the Operations Team – Contact Centre:
· Perform daily Operational activities.
· Reconciliation of Operating Accounts in SAP.
· Processing of Payments and Collections for Customers.
· Prepare/check and distribute Funding Documents.
· Support, confirm, settle and match Treasury Activity.
· Maintain daily interest LIBOR and other currency rates.
· Record and action service calls from customers.
· Work proactively and positively with all areas of the business in line with the Orbian Vision.
· Escalation of issues to Director of Operations or Operations Supervisor.
Main duties:
· Perform daily Operational activities, which would include but are not limited to:
o Checking Daily Batch Reports
o Checking Journal postings to SAP
o Undertake within defined policy, procedures and SLA
· Reconciliation of Operating Accounts in SAP
o Reconciliation of each programs disbursement and collection accounts
o Undertake within defined policy, procedures and SLA
· Processing of Payments and Collections for Customers
o Print and check payment runs is SAP
o Upload payment files into bank processing portal
o Undertake within defined policy, procedures and SLA
· Prepare/check and distribute Funding Documents
o Prepare draft Servicer Certificates
o Check final Servicer Certificate and distribute to all financing parties
o Undertake within defined policy, procedures and SLA
· Support, confirm, settle and match Treasury Activity
o Provide Back Office Treasury Support
o Confirm and verify deals in IT2 Treasury System
o Match incoming confirmations from counterparties
o Undertake within defined policy, procedures and SLA
· Maintain daily interest LIBOR and other currency rates
o Input LIBOR and Currency rates from Bloomberg into Orbian system
o Undertake within defined policy, procedures and SLA
· Record and action service calls from customers
o Record and action all inbound customer calls in the Salesforce system
o Undertake within defined policy, procedures and SLA
· Work proactively and positively with all areas of the business and in line with the Orbian Vision.
· Escalation of issues to Operations Manager
Knowledge/Experience:
Essential
· At least two years’ experience in Financial Services.
· An understanding of basic accounting principles.
· Able to demonstrate a high level of competence in combining professional call-handling skills with data/interactive web transactions.
· Exposure to dealing with confidential and sensitive material/information, and experience of handling these situations with discretion and integrity.
· Experience of working within a small team, working collaboratively with colleagues to resolve matters.
· Experience of working in an environment driven by constantly changing levels of work
· PC skills including Microsoft word, Excel and PowerPoint.
· Education to ‘A’ Level standard.
Desirable
· Experience using SAP or similar ERP system.
· Experience of standard call centre software packages e.g. Salesforce or similar CRM, and call-handling would be an advantage.
Skills:
Essential
- Fluent verbal and written English.
- The ability to prioritise work effectively and organise daily workload constructively.
- Excellent verbal and written communication skills, a positive attitude and the ability to be assertive if necessary. Excellent telephone manner.
- An analytical approach to administration processes and an ability to identify and implement improvements for such processes.
- Strong organisational and co-ordination skills.
- Solid decision-making [from time to time this role will involve making decisions (at an appropriate level), as required]
Additional information:
· The post will involve shift work to support our overseas customers globally. The shift hours are to be confirmed but will require either day shifts or late shifts ranging between 7am and 10pm on weekly rotations or as required.
· There will also be a requirement to work on UK Bank holidays with overtime, to support our global customers.
Job Types: Permanent, Full-time
Salary: £38,000.00 per year
Benefits:
- Casual dress
- Gym membership
- Private dental insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Work Location: Hybrid remote in London
Expected start date: 01/07/2023